Senior Manager, People & Outreach Program Delivery

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

Royal Caribbean Group’s People & Outreach Transformation has an exciting career opportunity for a full time Senior Manager, People & Outreach Program Delivery reporting to the AVP, People & Outreach Transformation.

POSITION SUMMARY:

The Senior Manager, People & Outreach Program Delivery will lead key transformation projects, reporting to the AVP, People & Outreach Transformation. This role involves managing the development and implementation of projects for the People & Outreach team, including HR, Corporate Communications, ESG, Workplace Solutions, and Corporate Affairs. The Sr. Manager will work with cross-functional teams across the business and enterprise, serving as Program Manager, Project Manager, Business Analyst, PMO as the need arises and coordinating all aspects of projects using data-driven strategies. This role requires someone who thrives in a fast-paced environment and can lead global teams to execute impactful initiatives. The ideal candidate should have a strong understanding of project lifecycle management, data analytics, insights generation, and data interpretation with a proven track record of improving operational efficiency and driving growth.  Proven ability to think creatively, simplify complexity, communicate clearly, and execute flawlessly will differentiate the ideal candidate.

POSITION ESSENTIAL FUNCTIONS:

• Lead and manage global transformation programs from inception to execution, aligning with company goals and objectives to drive business results.
• Drive strategic planning, prioritizing key initiatives, and ensuring resource allocation for maximum impact.
• Manage matrix project teams, influence leaders and subject matter experts, monitor project plans, milestone achievement, and dependencies to achieve deliverables.
• Deliver regular reports to executive and other stakeholders, showcasing program results, ROI, and opportunities for continuous improvement.
• Manage and optimize budgets, tracking spending to ensure alignment with goals and delivering cost-effective solutions.
• Analyze data and performance metrics, leveraging insights to inform strategy and optimize campaigns for greater reach, engagement, and conversions.
• Utilize established criteria and tools to effectively and efficiently facilitate and report against program execution with measurable results.
• Lead the execution of social media marketing analytics strategies and related projects.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS:

• Bachelor’s degree in business administration, analytics, finance, marketing or related field.  
• Minimum ten years of experience in program or project management, with at least three years in a leadership role.  
• Experience in digital marketing, including web optimization, email campaigns, and customer journey mapping is preferred.
• Strategic thinking and problem-solving abilities.  
• Strong communication, leadership, and stakeholder management skills.  
• Ability to manage multiple projects and priorities in a fast-paced environment.  
• Strong analytical skills, with a focus on data-driven decision-making.  
• Excellent leadership and team management skills including motivating others, fostering collaboration, driving productivity and performance. 
• Strong organizational and resource management skills, with attention to detail.
• Expertise in leading global marketing initiatives with proven results in demand generation, brand awareness, and customer engagement is a plus.
• Certification in Project Management (e.g., CAPM, PMP) or Agile methodologies (Certified Scrum Master) preferred.
• Experience with program / project management tools such as JIRA, Monday.com, or Smartsheet is useful.
• Proficiency in web analytics or marketing analytics tools a plus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

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