Senior Engineer, AIOps

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s AI & Analytics Team has an exciting career opportunity for a full time Senior Engineer, AIOps reporting to the Senior Manager, Data Intelligence Operations.

The position is onsite and based in Miramar, Florida. 

The position is also not eligible for work authorization sponsorship.

Position Summary

The Senior Engineer, AIOps serves as a technical anchor for the reliability, scalability, and continuous improvement of Royal Caribbean Group’s enterprise AI, Generative AI (GenAI), and modern data platforms. This senior-level role leads incident response, drives operational maturity, mentors junior team members, and partners with platform engineering and data science teams to shape how AI and data systems are built, deployed, and maintained at scale. The ideal candidate brings deep expertise in Microsoft Azure and Databricks, strong command of LLM and GenAI tooling, and the judgment to make sound architectural and operational decisions independently.

Essential Duties and Responsibilities

• Leads the operational health and reliability of enterprise AI, GenAI, and data platforms, ensuring high availability and performance.
• Serves as the senior technical escalation point for L2/L3 production issues across AI and GenAI-enabled applications, including LLM-based services and RAG pipelines.
• Designs and owns observability strategies for AI platform health, covering availability, latency, throughput, cost attribution, and model behavior drift.
• Leads root cause analysis for complex AI inference failures and drives permanent remediation across engineering and product teams.
• Evaluates, onboards, and operationalizes new GenAI capabilities, including Azure OpenAI Service, Foundation Model APIs, and vector store solutions.
• Defines operational standards, SLAs, and runbooks for AI platform services, championing a proactive operations culture.
• Builds and operates AIOps pipelines that leverage GenAI to analyze incidents, identify failure causes, and recommend remediation actions.
• Integrates AIOps insights into CI/CD pipelines, validating deployments against known failure patterns and implementing AI-driven quality gates.
• Owns the operational health of enterprise data platforms built on Azure and Databricks, including governance, table management, and job orchestration.
• Leads cloud cost governance efforts for Databricks and Azure services, partnering with FinOps to optimize spend.
• Enforces and continuously improves platform security posture, including RBAC, managed identity, network policies, and secrets management.
• Leads major incident response for platform outages, produces high-quality RCAs, and drives post-incident improvements.
• Mentors and guides junior engineers, contributing to hiring, onboarding, and skills development within the AI Ops team.

Qualifications, Knowledge and Skills

• Bachelor’s degree in Computer Science, Engineering, or related field required; Master’s degree preferred.

• 7+ years of experience in platform operations, cloud engineering, AI/data platform support, or site reliability engineering in enterprise environments.
• Deep hands-on experience with Microsoft Azure, including Azure OpenAI Service, Azure AI Search, Azure Data Factory, Azure Monitor, and related data and AI services.
• Expert-level experience with Databricks, including Unity Catalog administration, cluster and pool management, Delta Lake operations, and job orchestration at scale.
• Strong command of LLM and GenAI concepts, including inference architectures, RAG pipelines, embeddings, vector databases, and model serving patterns.
• Proficiency in Python and SQL, with experience automating operational tasks and reviewing pipeline and application code.
• Demonstrated ability to lead incident response independently, produce high-quality RCAs, and drive cross-functional remediation.
• Experience with ITSM platforms (ServiceNow preferred) and formal incident and change management processes.
• Strong communication skills, able to translate complex technical issues into clear, actionable updates for both technical and non-technical stakeholders.

• Expertise in AI and data platform operations, observability, and incident management.
• Proficiency in cloud cost optimization and FinOps practices.
• Experience with CI/CD pipelines, DevOps practices, and automation tools.
• Strong understanding of platform security, governance, and compliance requirements.

• Demonstrated ability to mentor and guide junior engineers.
• Strong organizational, analytical, and problem-solving skills.
• Ability to foster a culture of operational excellence and continuous improvement.
• Effective collaborator with cross-functional teams and external partners.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.