Senior Digital Analyst

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Digital Team has an exciting career opportunity for a full time Senior Digital Analyst reporting to the Senior Manager, Growth Strategy & Analytics.

The position is onsite and based in Miami, Florida.

The position is also not eligible for work authorization sponsorship.

Key Responsibilities:

• Influences business decisions through analytics and identifies actionable, data-driven insights. Makes recommendations and influences the direction of the business by effectively communicating results to a cross functional group as well as department executives.
• Responsible for contributing analytical and data support for the development of strategic business plans. This might include strategies on product feature prioritization, baseline assessment & tracking for key performance indicators, as well as evaluating the revenue and/or guest satisfaction impact of potential changes.
• Proactively uncovers trends and anomalies, develops root cause analysis to understand relationships and presents actionable insights to drive feature enhancements or operational improvements.
• Works autonomously and with little direction to complete assignments, coordinating business processes, programs and projects based on the outlined strategies and defined directives.
• Aggregates large data sets in Tableau, SAS, Excel, and other analytical tools for analysis. Develops data strategies specifically around data structures, identifying critical information, as well as the tools used to retrieve and analyze the data. Performs research and analysis on large data sets - data exploration, trending, modeling, etc.
• Works with management & other team members to understand & clarify data analysis and reporting needs. Provides guidance and insight on data visualization options for report design.
• Creates dashboards, automated reports, report templates and presentations. Uses advanced data visualization tools, such as Tableau/Power BI, to provide an easy to understand interface for end users to quickly identify key themes within data. Responsible for daily/weekly/monthly reporting on business trends and the status of digital experience initiatives for senior management.
• Ensures our business intelligence tools (i.e. dashboards, self-service portal, etc.) scale, are easy to maintain and serve the needs (routine and ad hoc analyses) of the Digital program.
• Collaborates with Data Engineers to build robust data pipelines and tables to provide timely and accurate information and meet business reporting needs.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education:

• Use this section to specify the minimum years of experience required, skills, abilities, and education for the position.
• Bachelor’s degree (BA) required with a degree focus on Business, Finance, Engineering or other quantitative discipline preferred
• MBA or relevant Master’s degree preferred
• 3+ years of work experience required, with experience performing either strategic digital analysis, financial analysis, or business intelligence/marketing analytics highly preferred
• Experience in travel/leisure hospitality is preferred
• Must be able to demonstrate an understanding of economic & financial concepts, as well as demonstrate a mastery of some analytical tools
• Demonstrated ability to develop and deliver high quality, clear and concise presentations
• Ability to collect, analyze and interpret performance data from multiple sources & potentially consisting of advanced statistical output
• Ability to work with & manipulate large sets of data and to make tactical decisions with large financial impacts with minimal supervision
• Proficiency in Tableau/Power BI & Excel with proven ability to manipulate large data sets
• Working experience with SQL, R, Python, Adobe Analytics, or equivalent technologies
• Demonstrated aptitude for problem solving and problem identification
• Attention to detail required
• Ability to manage multiple projects and responsibilities at once
• Strong written and verbal communication skills and ability to work in global environment
• Ability to operate in a team environment, with excellent interpersonal skills

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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