Senior Analyst, Business Performance Private Destinations

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Entertainment team has an exciting career opportunity for a full time Senior Analyst, Business Performance Private Destinations reporting to the Manager, Business Performance.

Position Summary

The Senior Analyst, Business Performance will play a crucial role in driving the strategic initiatives and operational efficiency of the Private Destinations Department. This position is responsible for analyzing and organizing data to support informed business decisions across the department. Reporting to the Senior Manager, Business Performance, the Senior Analyst will work closely with the Directors of Island Projects and Innovation and will collaborate with other leaders as needed on various projects and data tracking initiatives.

The Senior Analyst will maintain project records and templates, track project progress, and support the development and implementation of process improvements. Additionally, this role will involve preparing detailed reports, presentations, and business cases to communicate findings, recommendations, and progress updates to senior leadership. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks simultaneously while fostering strong relationships with stakeholders.

Essential Duties and Responsibilities:

• Analyze and interpret complex data sets to provide actionable insights.
• Develop and maintain dashboards and reports to track business performance metrics.
• Present findings and recommendations to senior leadership to assist in strategic decision-making.
• Prepare detailed reports, presentations, and business cases to communicate findings, recommendations, and progress updates to senior leadership.
• Utilize analytical tools and techniques to gather, interpret, and present data related to stakeholders.
• Maintain comprehensive project records and templates.
• Track the progress of ongoing projects, ensuring timelines and milestones are met.
• Identify potential risks and provide recommendations to mitigate them.
• Capture action plans and timelines for activities and projects. Complete follow-ups and provide feedback to stakeholders.
• Update SharePoint files and own data record organization to ensure all information is current and easily accessible.
• Work closely with the Directors of Island Projects and Innovation to gather and analyze project data.
• Collaborate with various stakeholders to ensure alignment and effective communication.
• Provide regular updates and reports to the Senior Manager, Business Performance and other leaders within the Private Destinations Department.
• Provide analytical support and insights to inform decision-making processes related to resource allocation, budget planning, performance evaluation, workforce planning, and process effectiveness.
• Liaise with stakeholders to collect, analyze, review, and present key performance indicators and other metrics to aid decision-making.
• Attend meetings, take detailed meeting minutes, and compile comprehensive summaries when required.
• Identify opportunities for process improvements and efficiencies within the department.
• Develop and implement best practices for data management and project tracking.
• Support the development and implementation of new tools and systems to enhance business performance.
• Create and monitor key performance indicators (KPIs) and operational metrics to assess effectiveness and drive continuous improvement efforts.
• Identify inefficiencies in operational processes and develop solutions to streamline workflows, reduce costs, and enhance productivity.
• Create visually appealing presentations to communicate findings, recommendations, and project updates to management and other stakeholders effectively.
• Perform other duties as assigned.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

• Four-year Bachelor's or equivalent (MBA preferred) or three to five years related experience in hospitality.
• Startup or pre-opening experience and/or training preferred.
• Experience working in diverse international environments.
• Candidate must possess strong written and oral communication skills and be able to work effectively with all levels of operational personnel. 
• Proficiency in using a wide range of software applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail, Calendar).
• Familiarity with cloud-based collaboration tools such as Microsoft Teams, Slack, and Zoom for remote communication and collaboration.
• Strong analytical skills, able to interpret and present complex information effectively using analysis and visualization tools like Tableau, Power BI, or Google Data Studio.
• Flexibility to work in a dynamic, fast-paced environment.

Financial Responsibilities

• Assist Business Performance team in budget planning and resource allocation for Private Destinations.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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