Receptionist

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position is on site in Miami, Florida.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Facilities team has an exciting career opportunity for a full time Receptionist reporting to the Facilities Senior Manager

Key Responsibilities

• To work at the front desk and handle both front desk duties and support internal departments. 
• Greet visitors and assists guests that are here for an appointment.  
• Act as receptionist, answering written and verbal requests and inquiries for routine information, receiving telephone and personal callers and routing them to the proper employees. Take messages and provide to the appropriate employee.  
• Receive and distribute incoming and outgoing mail. Open, sort, and route mail. Assist with bulk mailings.  
• Compose and send routine acknowledgements or selects simple form letters in response to routine inquiries.  
• Set up and maintain simple files. Assist in preparing and administering office accounts and records. Enter, update, and retrieve information stored in files and databases.   
• Schedule and coordinate meetings and appointments. Maintain office calendar.  
• Coordinate the use of the conference rooms making sure they are always clean and organized.  
• Support office by using automated equipment such as facsimile machines, personal or networked computers and printers, copy equipment, voice messaging and electronic mail systems, and telephone equipment.   
• Attend training, seminars and workshops as deemed necessary.  
• Screens incoming calls and routes them to the appropriate extensions.
• Ensures all visitors sign in using the visitor log and are issued a visitor badge. Announces guests upon arrival.
• Grants access to approved users of the Visitor Parking Lot and monitors usage to ensure only visitors are admitted. Directs employees to designated employee parking areas.
• Maintains a tidy and welcoming reception area, ensuring literature is organized. Reports any issues to the Facilities Help Desk.
• Coordinates with the Facilities administrative team to maintain and update relevant information in databases (e.g., SharePoint).
• Reports any observed violations of company Rules and Regulations.
• Is familiar with fire alarm system operations and promptly reports all incidents to Security and Facilities.
• Provides support to the Sr. Facilities Manager as needed.

Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

• Work requires general knowledge of organization and involves basic support or production of high volume telephone service.
• Work involves operating within well defined procedures and instructions.
• Working knowledge of office practices, procedures, and equipment; ability to produce documents using automated equipment and office software; ability to file documents.

We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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