Receptionist

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

Royal Caribbean Group’s Workplace Solutions Team has an exciting career opportunity for a full time Receptionist reporting to the Facilities Management Director.

POSITION SUMMARY: 

The role of Receptionist carries rotating responsibilities as Front Desk Receptionist and Phone Operator. As Front Desk Receptionist, you will greet visitors, including vendors, guests, job candidates, customers, and employees.  You will also ensure lobby is maintained orderly and comfortable for visitors.  As Phone Operator, you will receive and route a high volume of calls through the electric switchboard.  This role will perform varied administrative duties as directed by the head of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Greets all visitors, guests, and employees as they arrive. 
• Screen incoming calls and forward to extension, routes calls to the appropriate extensions, including calls for Executives.
• On a daily basis, reviews the summary of calls from the answering service and relays the message via email to the appropriate party.
• Ensures all visitors register in the visitors' log and provides visitor's badge.  Announces guests. 
• Grants access to approved users of the Visitor Parking lot and monitors to ensure only visitors are given access. Directing all employees to employee parking lots. 
• Monitors the reception area for litter and tidiness to provide a welcoming atmosphere.  Reports to the Facilities Help Desk any items that need attention.
• Performs other duties as required. 

QUALIFICATIONS: 

• High School degree or equivalent required 

• 2-3 years of experience as a receptionist or phone operator in a high volume corporate environment.    

KNOWLEDGE AND SKILLS: 

• Requires strong communication skills, oral and written
• Requires excellent customer service skills
• Able to handle irate customers and difficult situations with tact, diplomacy, and remain poised and calm.
• Ability to display a professional and friend demeanor
• Ability to exercise good judgement; problem solving skills
• Professional personal presentation
• Bilingual, English and Spanish - fluent

PHYSICAL DEMANDS: 

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit during her eight-hour shift, and stand as needed to replenish company brochures, write, review and type emails, compile data, operate a computer, communicate, listen, and assess information.  The employee may move about the office complex, and may lift, push, pull or move 10-20 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

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