Project Manager, Process & System Improvement

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

As the Project Manager of Process and System Improvement in the Hotel Operations, you will play a crucial role in driving operational excellence and enhancing efficiency in both shoreside and shipboard systems to drive guest and crew satisfaction. Located in Miami, FL, you will be part of a dynamic and fast-paced environment within the cruise industry.  You will facilitate operational changes that will continue to promote Royal Caribbean Internationals culture of data-driven product thinking and innovation.

Essential Duties and Responsibilities:

• Own initiatives to identify and implement process improvements in both shoreside and shipboard systems, utilizing your expertise in artificial intelligence and power BI.
• Own and manage the relationships with cross-functional teams to drive efficiencies in key areas, ensuring seamless integration of systems and processes.
• Develop and implement strategies to achieve operational excellence, focusing on cost reduction, quality improvement, and guest / crew satisfaction.
• Guide the IT team and various other business partners, product owners and peers to deliver quality solutions on schedule and within budget.
• Analyze data and identify opportunities for finding efficiencies, streamlining operations, and enhancing the overall guest experience.
• Modify and enhance IT systems to allow for more streamlined processes and improved data analysis.
• Provide proactive thought leadership to identify, test and validate a variety of products, programs, and vendors/partners to keep the team up-to-speed and continually evolve our mission.
• Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
• Collaborate with stakeholders to define and document business requirements for system enhancements and modifications.
• Evaluate the effectiveness of implemented process improvements and system changes, making adjustments as necessary.
• Stay updated with the latest trends and best practices, ensuring the organization remains at the forefront of industry standards.

Qualifications, Knowledge & Skills:

• Bachelor's degree in Industrial Engineering, Business Administration, or a related field.
• Minimum of 10+ years of experience in process improvement, system optimization, or a similar role.
• Strong knowledge and experience in utilizing artificial intelligence and power BI for data analysis and process optimization.
• Experience working in the cruise industry or a maritime setting is highly desirable.
• Proven track record of successfully leading process improvement initiatives and driving operational excellence.
• Excellent problem-solving skills and the ability to think analytically.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Willingness to take personal initiative.
• Ability to assemble, lead and influence cross functional teams to develop strategies that include input and buy-in from all stakeholders.
• Relevant certifications or qualifications in process improvement methodologies (e.g., Lean Six Sigma) are a plus.
• Strong understanding of IT systems and their integration with business processes.
• Strong attention to detail and a commitment to delivering high-quality results.
• Excellent communication skills, both verbal and written.
• Ability to adapt to changing priorities and work under pressure.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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