Product Owner, Product Development

POSITION SUMMARY:

Based in Miami, FL and reporting to the Senior Manager or Manager, Product Development, the Product Owner, Product Development will be responsible for translating the product vision into the various briefs, documents and working sessions aligning every stakeholder and partner to ensure that whatever product or experience the Product Owner is assigned is brought to life as an amazing and uniquely Royal Caribbean International vacation product.

The Product Owner will run day to day point over the execution of new concepts, experiences, activities, dedicated spaces, and programming for Royal Caribbean International. This person will drive various strategic rollout efforts on new ships, modernization efforts for our existing fleet or private destinations. This role will touch all the elements of the guest experience, from brief, through design and execution ensuring that concepts are brought to life in line with the strategic goals and with a full understanding of feasibility (operational and construction). To be successful, the Product Owner must work collaboratively with other teams including Product Innovation, Operations, Newbuild, Design, Marketing, Digital, Sales, Risk Management and Revenue Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

At a high-level, responsibilities for this role will include:

• 1. Product strategy: Provide ongoing support for the strategic direction of the product/experience. Ensures alignment between all stakeholders and partners throughout the product development process.
  • Work with Consumer Insights on ways to bring forward the voice of the consumer and deliver products that resonate with guests.
  • Partner and collaborate closely with key stakeholders from the various departments across the organization to adapt and evolve the strategy as necessary.
• 2. Product definition: Provides day to day product vision and support for all partners and stakeholders ensuring that the products being created for Royal Caribbean International are viable, feasible and desirable for our guests. In addition, the Product Owner must be a highly collaborative team player connecting various disciplines from the brand, Newbuild and all partners to ensure a successful delivery.
  • Ensure that concepts are marketable, drive guest satisfaction and ultimately drive revenue.
  • Lead aspects of design and execution to continually enhance our products.
  • Create stories (in the form of presentations) outlining the product direction to help partners and stakeholders stay aligned and focused on the key priorities.
• 3. Product delivery: The Owner is ultimately responsible for helping our partners prioritize appropriately to ensure that final delivery of the product realizes our strategic vision and brings to life the desired experience for our guests.
  • Communicate changes, updates in direction or priority shifts to cross functional teams while keeping Product Managers up to speed on progress.
  • Work closely with operations and design teams on run of show events to showcase programming and ensure the guest experience will be delivered on strategy/vision.
  • Create startup plans and training materials to ensure each concept/experience is flawlessly executed.
  • Work closely with Newbuild and other architectural/design/construction partners to ensure physical products meet brand expectations.
  • Leverage data from Insights & Analytics to help inform development of the product.
• 4. Product standards: Helps maintain and share our Royal Caribbean International “experience DNA”, so that the product development standards, practices and experience design guidelines are consistent across all products, projects and teams.
  • Help share experience guidelines to ensure Creative Agencies, Operations and Newbuild teams (along with new hires within the team) have the needed information to design and build venues that deliver against our desired guest experience.
• 5. Product roadmap: Works in close collaboration with the Project Management Office and Newbuild to ensure all gates, milestones, goals and timelines are being tracked as necessary to meet the proper design quality standards while ensure the aspiration for each product is delivered.
  • Manage to our short and long-term goals along complex timelines and deliverables.

KNOWLEDGE AND SKILLS:

The ideal candidate will possess a combination of creative thinking and executional skills, able to problem solve in the moment with creative solutions that keep everyone focused on the vision.

Product & delivery depth:

• Experience driving teams through the development of physical products and experiences, with an understanding of how to get consumer-centric solutions to market with a high degree of success
• While not a technology role there should be a basic understanding of consumer technology trends (mobile device capabilities, wearables, VR, etc)
• Experience developing products grounded in strategies driven by consumer insights
• Ability to effectively communicate across a large ecosystem of partners and builders, that spans product definition, design and construction
• Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to the executive levels of the company
• Ability to assemble, lead and influence cross functional teams to execute against a vision
• Able to craft and tell a compelling, if not influential, story for partners and collaborators
• Able to document and package detailed operational requirements and experiences

Results Oriented:

• Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships
• Ability to creative problem solve and drive ideas into action, with a positive outlook and willingness to take personal initiative
• Obsessive attention to detail and follow-through

QUALIFICATIONS AND EDUCATION

• Minimum 2-4 years in a product, design or other similar role developing experiences for consumers
• Bachelor’s degree required
• Experience bringing high quality products to market
• Past Experience working with Architects/Designers/Creative & Innovation Consultants a plus
• Past experience in the travel industry a plus