Manager, Shore Excursions Operations

This position is on – site in our Royal Caribbean Headquartes 1050 Miami

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Onboard Revenua team has an exciting career opportunity for a full Manager, Shore Excursions Operations reporting to the Senior Director, Destination Experiences

Position Overview 

The Manager, Shore Excursions Ops is responsible for the delivery & execution of Celebrity Cruises’ product strategy and guest experience focused on revenue-generation specific to Destination Experiences.  The Manager will be accountable and responsible for the successful delivery and operational execution of over 2,000 global destination experiences; as well as a dedicated product owner of pre and post cruise experiences inclusive of shuttles, onboard promotions, transfers, dispatch, Groups/Charters, incident sitreps (situational reports), plus staff scheduling staffing and development, etc.

Essential Duties and Responsibilities

The Manager, Shore Excursions Ops is responsible for taking a concept and making it a reality; while maintaining high levels of quality in execution and attention to detail.  This position oversees individual experiences, a collection of experiences and/or partnerships with local Tour Operators. 

This Manager will constantly monitor guest feedback, revenue, penetration, spend, risks, incidents, targets vs. actuals, compliance as well as how effective experiences are communicating, marketed and sold pre and onboard the fleet. They will also manage shipboard relations and collaborate on projects with shipboard colleagues.

This position will require time outside of the regular 9:00 AM to 5:00 PM due to shipboard incidents/emergencies. It is all-encompassing and responsible for flawless delivery of the destination experiences ashore and where applicable onboard with the goal to meet and exceed the brand’s revenue and guest satisfaction goals. 

This Manager is part of a high-performing team that is responsible for one of the top producing revenue generating business for the brand. Reporting to a Senior Director of Destination Experiences (within Onboard Revenue in Hotel Operations, the Manager will lead a small team of direct reports, but more importantly is accountable for owning and leading projects that are inclusive of direct reports and key stakeholders within the company. 

The ability of this Manager to influence, drive decision and deliver results through effective communication skills, process expertise and project management will have a considerable impact on the success of the brand’s long-term destination experience revenue-generating business. 

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

Bachelor’s degree in related discipline or equivalent. Master’s degree or higher would-be a plus.

5+ years or more in a position or project that took ideas and concepts and delivered them as a final product to a customer or stakeholder.   Longer tenure with this type of experience would be a plus.

5+ years or more of experience in cruise or travel industry, tour operator related business, or experience in destination product development or operations. Longer tenure with this type of experience would be a plus.

Previous shipboard experience or experience working closely with shipboard leadership is helpful

Proven track record of success in fast-paced environment with demanding timelines.

Ideal candidate also has experience with hotel and air industries.

Strong geographical knowledge and extensive travel experience a plus.

Experience in working within high-performing operational team.  

Experience in a project management.

Ability to travel up to 45-50% of the time.

Financial / Quantitive Responsibilities

Manage, implement, and execute on the strategy and strategic initiatives related to specific regions, itineraries or customer profiles that will be responsible for revenue generating results between $30M to $50M.

Responsible for successful contract negotiations with over 200 companies with effective cost terms.

Responsible over the profit margins for this business and to stay aligned with the profitability goals of the brand.

Develop and drive pre and post cruise business with a potential value of $50M for the brand.

This position may support and be involved with other areas of onboard revenue which are $600M and growing for the brand.

Internal / External Relationships

Internal

• Hotel Operations
• Deployment
• Destination Development
• Shared Services – Supply Chain
• Shared Services – Guest Port Services
• Revenue Management
• Government Relations
• Public Relations / Corporate Communications
• Risk Management
• Legal
• Audit
• Compliance

External

• Tourism Boards
• Government Contacts
• Tour Operators
• Risk management companies

Insurance companies

Working Conditions

Weekend ship visits and overnight domestic/international travel may be required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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