Manager, Pricing and Promo Automation

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Onboard Revenue team has an exciting career opportunity for a full-time Manager, Pricing and Promo Automation reporting to our AVP, Onboard Revenue & Data Analytics,

Position Summary

The Manager is the business-side owner accountable for commercial strategy, governance, stakeholder alignment, legal/brand guardrails, prioritization, and realized outcomes of PCP pricing, promotions, and targeted offer automation. This role ensures automated capabilities deliver tangible value across a highly complex commercial surface area (20M+ potential price points annually across 500+ products per sailing and 2,500+ sailings) and mitigates operational and brand risk by enforcing clear decision rights, guardrails, and measurement discipline.

Essential Duties & Responsibilities

• Own the PCP automation strategy across pricing, promotions, and targeted offers: define objectives, success metrics, and rollout sequencing across product categories and brands.
• Translate strategic priorities into a ranked use-case backlog (e.g., retargeting, distressed inventory, last-minute deals, cross-sell/upsell) and govern tradeoffs across stakeholders.
• Establish and enforce commercial governance: pricing/discount guardrails, segmentation rules, approval workflows, and exception handling to protect brand integrity and reduce risk.
• Partner with Legal/Compliance to define and maintain legal and ethical guardrails, especially around segmentation and targeted discounts vs personalized pricing. [
• Serve as final business approver for automation policies, go-live readiness, and major parameter changes.
• Own the measurement framework: ensure rigorous A/B testing, uplift modeling, and readouts become standard operating practice and drive iteration cycles.
• Review performance regularly with leadership; drive corrective actions when automation underperforms or introduces operational risk.
• Lead the business interface across Onboard Revenue, Marketing/E-commerce, Digital, AI/Data, Revenue Planning/Finance, and Operations, ensuring shared understanding of goals, constraints, and timelines.
• Provide clear business requirements and acceptance criteria to delivery teams; ensure releases are usable, supported, and operationalized.
• Own the operating model for scaled execution: QA processes, documentation, training, support paths, and ongoing backlog management so deployments do not stall and adoption remains high.
• Ensure the tooling and process reduce manual work and error rates that come from complex promotion setup and frequent updates.
• Manage and develop analysts supporting automation analytics and execution; set clear expectations for outcomes, quality, and stakeholder partnership. (If no direct reports initially, act as functional lead/mentor.)

Knowledge and Skills

• Bachelor’s degree required; 6–10+ years in revenue management, pricing, promotions, e-commerce monetization, or commercial analytics with demonstrated cross-functional leadership.
• Proven experience owning a business roadmap/backlog, governance model, and performance management (test-and-learn).
• Strong fluency with data and analytics; able to challenge models, interpret results, and make business tradeoffs.
• Strong stakeholder management and executive communication; ability to drive alignment across competing priorities
• Comfort with analytics tooling (Excel/Power BI and enterprise planning/reporting tools); understands system-enabled pricing/promo execution environments.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Qualifications and Education

• Bachelor’s degree required; 6-10+ years related financial and business analysis experience and/or training; or equivalent combination of education and experience. 
• Strong written and oral communication skills and be able to work effectively with all levels of operational personnel. 
• Strong computer and analytical skills are required.

Financial Responsibilities

Responsible for delivering and growing global revenue goals - 2026F: $2B Sailed PCP Revenue

Working Conditions 

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.  

Working Conditions

Ability to read and comprehend instructions, correspondence and memos. Ability to communicate effectively with various departments within the organization, both shipboard and shore side. Excellent interpersonal skills.  Ability to build, challenge and develop a high caliber team both shoreside and shipboard.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.