Apply now »

Manager, Loss Prevention & Quality Control, Ship Operations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.



This position is responsible for developing and managing projects designed to enhance shipboard operations for all brands under Royal Caribbean Group with the goal of improving safety and reducing guest and crew injury incidents, and the resulting exposure to claim costs. The scope of projects will be wide-ranging and will include, but not be limited to, analyzing and improving shipboard policies and procedures across multiple departments and coordinating with ship and shoreside teams to implement corrective actions related to injury prevention initiatives. The focus in carrying out these functions will be on improving shipboard and organizational systems and developing consistency in processes across the classes/fleets. Review the results of investigations of safety related incidents with the goal of preventing future occurrences. Manage technical input for investigations and ensure the quality of injury investigations to provide sufficient information for Royal’s Litigation team to make adequate defense strategies in cases of litigation.



1. Monitor internal and external incident and claims reports and evaluate trends. Provide insight on trends to internal departments including Litigation & Claims, Medical Operations, Human Resources, global Security Marine, and Hotel Operations. Collaborate across the shoreside departments and brand fleets to plan, implement, and follow through on projects to effect corrective actions.

2. Continually advance working knowledge of safety procedures as they relate to injury prevention including international safety regulations and standards. Provide guidance to

shoreside and shipboard departments as to training programs related to crew and guest safety.

3. Provide analysis of statistical data for injury related incidents as required for high level briefings to senior management including Board of Directors and Operational Review Board meetings. Manage, present and implement action plans related to this information. Provide guidance to other departments and internal/external auditors on certain aspects of claims data and injury prevention.

4. Review investigations of major shipboard incidents (e.g. serious injuries) and prepare reports as required. Manage and maintain incident database accuracy and provide content-based support and training for shipboard and shoreside users.

5. Participate in newbuild inspections for regulatory compliance and, where appropriate, provide suggestions for changes to design and procedures based on work experience or applicable standards and regulations.

6. Maintain professional organizational memberships related to safety and injury prevention.

7. Support Loss Prevention & Quality Control efforts to communicate Risk Management objectives to Marine, Refurbishment, and Newbuild with respect to dry dock or newbuild projects.

8. Manage consultants conducting risk-based assessments and reviews of technical safety items or specific ship operations. Manage risk assessments of guest shore features on RCG private destinations. Conduct oversight of shipboard guest features operational maintenance and training.

9. Manage and participate in operational safety meetings and focus groups as necessary and provide expertise and guidance to ensure company policies and procedures maintain high focus and standards for injury prevention.

10. Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Perform other job-related duties assigned by their supervisor or management.



· Manage consultant and employee expenses in compliance with company expense policies.

· Work with internal departments to reduce injury related claims through improved shipboard crew training, procedures and prevention tactics.



· Bachelor’s degree (B. A.) preferred

· Minimum of 7-10 years maritime or industrial / public safety experience with primary responsibilities in the training, implementation and administration of safety equipment, systems and processes. Shipboard experience preferred.

· Minimum of 3 years in a leadership position directing a safety program Certified Safety Professional (CSP) preferred.



· Working knowledge of personal computers within a Windows environment including e-mail, Microsoft Word, Access and Excel, and related printers and equipment.

· Ability to handle difficult situations such as those involving injured persons and their families, friends and witnesses.

· Requires excellent interpersonal skills to communicate with all levels of management, guests and employees.

· Requires excellent writing and presentation skills. Ability to work in a shipboard environment and stand, walk or crawl for extended periods of time in hot or cold temperatures.

· Ability to work in conditions which may include confined spaces or working from heights.

· Ability to wear various personal protective equipment as required by the work environment up to and including respirators or self-contained breathing apparatus.



1. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

2. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 20-25 pounds.

3. Visual requirements include distant, close and color vision, and ability to adjust focus.

4. Ability to access heights and confined spaces onboard as necessary.



1. The environment includes work inside/outside the office, travel to other offices and vessels, including occasional travel abroad. A high noise level is possible if visiting shipboard or offsite locations.



We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.


All applicants who receive a conditional offer of employment will be required to comply with the Company’s mandatory COVID-19 Vaccination Policy. The Company’s COVID-19 Vaccination Policy requires all employees who work from the Company’s offices or whose job duties require them to travel to our U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19. If you are covered by this policy, you will be asked to complete Vaccination Attestation upon acceptance of this offer and upload proof of vaccination to the Company’s human resources system on your first day of employment unless an accommodation has been granted.

Nearest Major Market: Miami

Apply now »