Manager, HR Communications

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Human Resources Team has an exciting career opportunity for a full time Senior Manager, HR Comunications reporting to the Director, Product Management.

The position is onsite and based in Miami, Florida.

Applicants must be legally authorized to work in the location where this position is based. The position is not eligible for immigration or work-visa sponsorship now or in the future.

At Royal Caribbean Group (RCG), we care about your health, financial security, and overall well-being. That’s why we provide a comprehensive and competitive benefits package designed to support what matters most to you across every area of life: physical, intellectual, emotional, and social. Here’s an overview of the benefits available to you, including but not limited to:

• Cruise and Travel Privileges
• Health and Wellness Benefits
• 401(k) + Employer Contribution (US Only)
• Company-Paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Comprehensive Time Off Package
• Parental Leave
• Employee Assistance Program (EAP)
• Training & Professional Development
• Tuition & Professional Certification Reimbursement (US Only)

Specific benefits may vary by location and position. See more details about our benefits here.

What does the Human Resources Team do?

The Human Resources Team at Royal Caribbean Group partners with leaders and employees to build a high-performing, future-ready workforce. The team supports talent strategy, workforce planning, organizational design, employee relations, culture, and change management, enabling strong leadership, scalable people practices, and an inclusive environment that supports business transformation, employee engagement, and long-term organizational success.

How you can make an impact:

• The Senior Manager of Global Strategic HR Operations Communications is responsible for developing and executing comprehensive internal communication strategies that support organizational initiatives and shipboard workforce operations. This role involves creating targeted messaging for crew members and vendors worldwide, serving as a key liaison between senior leadership, shipboard teams, planning, scheduling, and logistics functions. The Senior Manager provides strategic guidance to leadership to facilitate informed decision making, considering crew impact and risk mitigation. Additionally, this position manages all platforms used for HR communications, oversees the creation and maintenance of knowledge articles supporting crew and HR Centers of Excellence, and creates and distributes operational messaging for transformational programs.

What your day-to-day will look like:

• Develop and implement global HR Operations communication strategies to support workforce planning and staffing across the fleet.
• Provide expert guidance on internal communication, ensuring messaging aligns with business objectives and enhances the crew experience.
• Influence strategic and operational decisions by identifying requirements, resource needs, and supporting the successful rollout of communication initiatives.
• Collaborate with senior leaders to define communication needs, develop solutions, and continuously assess effectiveness to identify areas for improvement.
• Support executive leadership with high-level communications, including regular updates to operations and shipboard teams.
• Lead issues management and crisis communication efforts, ensuring clarity and consistency.
• Partner with the crew communication team to coordinate crew-specific messaging and engagement initiatives.
• Create presentations, talking points, and messaging for senior management to effectively communicate organizational changes and strategic priorities.
• Oversee the management of HR Operations communication platforms, ensuring content accuracy and relevance.
• Lead the HR Ops communications team responsible for platform content, crew support articles across HR COEs, and global messaging distribution.
• Perform other duties as assigned. This job description is not exhaustive and employees may be required to undertake additional responsibilities as directed by management.

How to achieve success:

• Bachelor’s degree in human resources, Business, Communications, or a related field.
• 15+ years of experience in strategic communication, stakeholder engagement, or related roles, with proven success in working with senior leadership.
• 10-15 years of experience leading complex, multi-year, global projects, preferably within a corporate environment.
• Project management certification (PMP/Agile) preferred; strong knowledge of project management methodologies.
• Proficiency in SharePoint, MS Project, Visio, and the MS Office Suite.
• Highly autonomous with the ability to influence and build relationships at all levels.
• Excellent communication, facilitation, and presentation skills.
• Demonstrated ability to foster teamwork and drive organizational alignment.
• Strong analytical and problem-solving capabilities, with experience operating effectively in dynamic, ambiguous environments.
• Prior experience working within a global HR or organizational function is preferred.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex (including pregnancy and related medical conditions), age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, citizenship or immigration status, veteran or military status, or any other characteristic protected by applicable law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.