Manager, Expedition Staff Development and Training

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Manager, Expedition Staff Development and Training on the Destination Development Team reporting to the Sr. Director, Expedition Field Staff and Operations.

This position will work on-site in Miami, Florida

Position Summary:

Manager, Expedition Training and Development is tasked with leading a team of two (currently) ship-based Field Staff Trainers and one office-based Training Coordinator / Specialist. The position is tasked with ongoing envisioning, developing, and facilitating execution of training and developmental programs for expedition field staff.  The aim of the Field Staff Development program is to ensure the Company’s compliance with existing industry and regional requirements regarding expedition field staff and to support field staffs’ continuous professional development and retention. The team that Manager leads is tasked with continuous analysis of training needs; planning and facilitation of technical skills trainings; leadership development, as well as cultivating a spirit of teamwork, inclusivity, effective communication, and cultural sensitivity amongst staff.

Manager will work on developing and facilitating trainings through a variety of platforms, including web-based seminars, workshops, and partnerships with on-site training providers while also leveraging the availability of existing trainers on the Expedition teams. He/she will be actively involved in creation of company-specific training documents and materials and will also manage logistics associated with training program implementation.

Essential Duties and Responsibilities:

• Responsible for the strategic development of the field staff training program and calendar to include remote/online trainings, in-person workshops (shore side and onboard), mentorship program, staff evaluation, staff briefings & debriefings, regular field- and web- based assessments.

• Responsible for introduction and implementation of Leadership Development strategy and detailed plan leadership development for field-based expedition staff.

• On-going strategic development of practical and theoretical training materials, curriculum, and assessments to include operations (SOPs), interpretation, service excellence, guiding, sustainability, leadership, and community engagement.

• Own vendor and consultant management, including providing context for projects, quality control, performance management and payment (LEAP, PTGA, Constant Contact, Survey Monkey, Leadership Circle Profile, and others).

• Provide Leadership Development and Coaching training sessions, including design and deployment of strategy, creation of talent management and succession planning tools, facilitating, and providing talent management discussions with expedition Leaders.

• Initiate and oversee 360-degree feedback delivery process as part of leadership development program.

• Maintain and keep enriching with new content online learning platform (LEAP) designed to support staff training initiatives and communications/team building during the pause in voyages.

• Oversee creation and delivery of multiple surveys designed to capture needs in field staff training, retention, and development.

• Plan and supervise logistics for pre-seasonal and other land-based trainings. That includes communication with participants, vendors, materials, crew department, hotel food and accommodations, etc.

• Closely collaborate with the Recruitment team on aligning training plans with field staff schedules, retention initiatives, reviewing of personnel assets and creation of personal development strategies.

• Closely collaborate with the Recruitment team on identifying assessor/trainer potential, future leader potential among field staff.

• Oversee and continue developing Mentorship program for newly hired field staff.

• Collaborate with the Operations team on updates to Expedition SOPs, relevant to field staff.

• Research and understand all regional requirements related to staff qualifications and experience.

• Fully responsible for planning, controlling and submission of Training & Development Budget.

• Oversee and ensure regular monitoring, populating and updating of staff training databases and communication platforms such as Survey Monkey, Constant Contact, social media apps, LEAP, and Silver Seafarer newsletter.

• Closely collaborate with Monaco Training Department in further aligning company-wide training requirements for staff and crew, as well as contributing in training related projects initiated by Monaco office.

• Most important – while performing the abovementioned tasks, actively cultivate positive and uplifting camaraderie among field staff, enthusiasm, high morale, loyalty and drive for productivity and delivering best possible experience to Silversea Guests.

Qualifications, Knowledge and Skills:

• BSc/BA in Education, Travel, Tourism and Hospitality, Business Administration, Communications, Management or similar and relevant experience.

• A minimum of 5 years of training and development experience.

• A minimum of 3 years in managerial role, related or non-related to education.

• Experience working with onboard operations, hospitality, staff development.

• Experience in budget planning and financial control.

• Strong leadership skills.

• Strong written and verbal communication skills; professional demeanor.

• Able to effectively communicate product knowledge to consumers and trade partners if needed.

• Must be highly organized, self-motivated, and capable of working with minimal direction.

• Ability to set priorities, handles multiple tasks simultaneously, and manages time effectively.

• Attention to detail with strong administrative skills.

• Must be able to manage projects and resolve problems.

• Ability to present to and influence staff at all levels of the organization.

• A clear understanding of IAATO and AECO regulations.

• Proactive and hands-on attitude.

• Ability to work in a fast paced, deadline-oriented environment.

Preferred Qualifications:

• Previous experience in expeiditon cruise industry or outdoor education experience is highly beneficial to this role.

• An understanding of expedition ship operations and operating regions.

• Comprehensive geographical and destination knowledge with vast travel experience advantageous.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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