Manager, Loyalty Content

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s E-commerce Team has an exciting career opportunity for a full-time Manager, Digital Content Devel reporting to the Director, Global E-Commerce Content

The position is onsite and based in Miami, Florida.

• EssentialDutiesandResponsibilities:
  
  

The Manager, Loyalty Content leads the strategic development and execution of Royal Caribbean and Celebrity Cruises website merchandising initiatives across specialty programs, including Casino, Loyalty, and Co-brand Rewards Card. This pivotal role is designed for a dynamic leader responsible for shaping the online guest experience, optimizing personalized messaging, and driving engagement and revenue through innovative digital strategies.

This role works within the Ecommerce web content organization to ensure merchandising journeys for our specialty programs are properly prioritized, executed, and improved on our consumer websites.

• Develop a detailed roadmap and implement comprehensive eCommerce strategies for Casino, Loyalty, and Co-brand Rewards initiatives, aligning with overall brand objectives and business targets.
• Oversee the planning, execution, and optimization of website content, including landing pages, targeted offers, and personalization efforts to enhance guest engagement and conversion.
• Partner with marketing, product, creative, technology and revenue teams to coordinate efforts, prioritize initiatives, and ensure seamless execution of web campaigns.
• Drive prioritization of the web development backlog for specialty programs for the eCommerce brand experience web content teams for royalcaribbean.com and celebritycruises.com.
• Leverage data insights and customer segmentation to deliver tailored messaging and offers, maximizing relevance and fostering loyalty among casino guests and loyalty program members.
• Manage the execution of promotional campaigns and web merchandising journeys, ensuring timely deployment, effectiveness tracking, and continuous improvement based on performance analytics.
• Utilize analytics and guest data to inform merchandising strategies, identify opportunities for growth, and optimize the digital guest journey.
• Mentor and guide a team of marketing professionals and web authors, fostering a collaborative environment focused on innovation and excellence.
• Create ecommerce specialty program performance reports and presentations and deliver to key stakeholders
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

• Bachelor's degree in Marketing, Business Administration, or related field; MBA preferred.
• 7+ years of experience in eCommerce merchandising, digital marketing, or loyalty program management, ideally within the travel, hospitality, gaming, or leisure industries, with at least 2 of those years managing direct reports
• Proven track record of developing and executing successful digital campaigns that drive engagement and revenue.
• Strong stakeholder management and communication skills, with the ability to influence cross-functional teams.
• Expertise in personalization technology, content management systems, and analytics tools (e.g., Google Analytics, Adobe Analytics, Adobe Target, Adobe Experience Cloud, Adobe Experience Manager or similar).
• Strategic thinker with a data-driven mindset and a passion for delivering exceptional guest experiences.
• Strong working expereince with A/B testing, personalization, and customer segmentation.
• Ability to thrive in a fast-paced, dynamic environment

Power Skills:

• Action Oriented
• Collaborates Effectively
• Communicates Effectively
• Drives Results
• Situational Adaptability

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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