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Manager, Crew Management

Manager – Crew Management


Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.



The Manager of Crew Management oversees the team responsible for maintaining an accurate headcount of available crew members for CAM Operations to deploy.  This role will work closely with CAM Operations, CAM Planning, HRBP’s, Shipboard Talent Acquisition, and Legal to ensure all policy and procedures exists and are followed to ensure all crew members are accurately tracked throughout the phases of the crew journey.


NOTE: This is a full-time in-person role based in the company’s headquarters in Miami, FL. Applicants must be available to work in Miami, FL Monday – Thursday, with work from home on Friday.


Essential Duties and Responsibilities:

  • Responsible for maintaining the status of all crew members is the supply, ensuring that they crew members shown in the headcount plan going forward are truly deployable and do not overestimate our supply needs going forward.
  • Provide guidance to HR Ops and Shipboard Crew Administration teams with regards to policy, international and/or regional specific requirements and documentation as related to Crew Management.
  • Work with Brand HR, HR Ops and other operational areas with regards to management policies and procedures to ensure accurate and up to date guidance.
  • Oversee administration related to Crew Data and Records, including, but not limited to personal data, documentation, and employment history.
  • Manage the inactivation of crew members who have not been deployed due to time in specific leave statuses.
  • Manage leave status updates for all crew members and establish policies for getting them back on ships or inactivated in the system.
  • Manage re-hire process, defining eligibility and develop procedures to return crew members to the active pool by either updating records and reactivate for scheduling, sending to Talent Acquisition to restart candidate process or sending for Ops review.
  • Partner with CAM Planning and HRBP’s to validate the promotion pipeline, ensuring that eligible candidates are properly flagged in the system and the pool is at desired levels.

As a member of the HR Transformation & Operations Leadership Team, this role is also responsible for: 

  • Ensuring policies, practices, and procedures are understood and followed by direct reports, customers and stakeholders 
  • Fostering team engagement and collaboration 
  • Leading, coaching and developing team members 
  • Attracting and retaining top talent within the function 
  • Managing escalations, including raising to Sr. Leadership when applicable 
  • Managing stakeholders as well as vendor relationships and contracts 
  • Role modeling the highest standards of professionalism and ethics 


Qualifications, Knowledge & Skills:

  • Bachelor’s degree from an accredited college or university in Finance, Business Administration, Paralegal, International Relations or Maritime Law or directly related, equivalent experience.
  • Minimum 3 years of experience working with HR operations, logistics, port administration, airport operations, hotel, transportation, and contract procurement, financial institution, audit role.
  • Strong attention to detail and ability to dig through large data sets to find relevant information.
  • Very process oriented with the ability to convey nuanced differences in policies and procedures to both Sr. Leadership and operational leaders.
  • Highly developed written and presentational skills; ability to clearly articulate complex messages to a variety of audiences, including senior management.
  • Ability to plan and organize self and work to achieve objectives and targets; is determined to deliver outcomes and is able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet and exceed the expectations of customers.
  • Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment)
  • Guides cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions.
  • Improves financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.


Nearest Major Market: Miami

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