Manager, Creative Services

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position will be working onsite from Miami.    

Position Summary:

The Creative Manager will lead creative services team members to visually represent the global brand across external communication channels, ensuring the look, tone, and essence of marketing and sales materials align to meet the business objectives of the organization. The Creative Manager is responsible for the development and implementation of high-level creative concepts; managing relationships with internal clients and external agencies to better understand needs and challenges; and providing visual and messaging direction and support to marketing channels within the organization. They will also be responsible for the daily management and professional development of their direct reports.

Essential Duties and Responsibilities:

• Devise new and evolving global creative campaigns, core messaging, and visual concepts that meet the business objectives of the organization 

• Direct and motivate a team of designers and copywriters on creative projects from concept to completion 

• Establish creative direction for all projects and ensure consistent implementation across channels  

• Supervise creative team members, review and provide daily feedback to develop the creative work, and provide forward-looking direction to support team members’ professional development 

• Make judgement calls using analytical, innovative and critical thinking in a fast-paced environment to ensure creative is delivered to specifications, on time and on budget 

• Ensure consistent brand look and tone across all creative materials and channels 

• Drive brand evolution through ongoing development and implementation of brand guidelines 

• Manage internal client relationships to better understand needs and challenges 

• Collaborate with external agency teams to ensure creative work aligns with business objectives, as well as brand look, tone and other mandatories 

• Present high-level creative projects to Brand, Marketing, and Creative leadership teams 

• Manage and oversee the professional development of creative team members  

• Ensure direct reports are complying with team and company policies 

• Monitor and approve digital, print, and other related marketing materials and campaigns 

• Perform other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management. 

Qualifications, Knowledge, and Skills:

• Devise new and evolving global creative campaigns, core messaging, and visual concepts that meet the business objectives of the organization 
• Direct and motivate a team of designers and copywriters on creative projects from concept to completion 
• Establish creative direction for all projects and ensure consistent implementation across channels  
• Supervise creative team members, review and provide daily feedback to develop the creative work, and provide forward-looking direction to support team members’ professional development 
• Make judgement calls using analytical, innovative and critical thinking in a fast-paced environment to ensure creative is delivered to specifications, on time and on budget 
• Ensure consistent brand look and tone across all creative materials and channels 
• Drive brand evolution through ongoing development and implementation of brand guidelines 
• Manage internal client relationships to better understand needs and challenges 
• Collaborate with external agency teams to ensure creative work aligns with business objectives, as well as brand look, tone and other mandatories 
• Present high-level creative projects to Brand, Marketing, and Creative leadership teams 
• Manage and oversee the professional development of creative team members  
• Ensure direct reports are complying with team and company policies 
• Monitor and approve digital, print, and other related marketing materials and campaigns 
• Perform other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management. 
• Devise new and evolving global creative campaigns, core messaging, and visual concepts that meet the business objectives of the organization
• Direct and motivate a team of designers and copywriters on creative projects from concept to completion
• Establish creative direction for all projects and ensure consistent implementation across channels 
• Supervise creative team members, review and provide daily feedback to develop the creative work, and provide forward-looking direction to support team members’ professional development
• Make judgement calls using analytical, innovative and critical thinking in a fast-paced environment to ensure creative is delivered to specifications, on time and on budget
• Ensure consistent brand look and tone across all creative materials and channels
• Drive brand evolution through ongoing development and implementation of brand guidelines
• Manage internal client relationships to better understand needs and challenges
• Collaborate with external agency teams to ensure creative work aligns with business objectives, as well as brand look, tone and other mandatories
• Present high-level creative projects to Brand, Marketing, and Creative leadership teams
• Manage and oversee the professional development of creative team members 
• Ensure direct reports are complying with team and company policies
• Monitor and approve digital, print, and other related marketing materials and campaigns
• Perform other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.
• Excellent design, copywriting, editing, proofreading, and project coordination skills.  
• Meticulous attention to detail; clear and concise communication, commitment to producing quality product; deadline conscious.  
• Copywriting, print, non-traditional and online media experience.  
• Software experience in Mac and Windows applications including Adobe Creative Suites and Microsoft Office. 
• Profecient in HTML5, CSS3 and JavaScript 
• At least 2 years management experience with large-scale print, online, guerrilla, e-marketing campaigns 
• Knowledge of layouts, graphic fundamental, creative writing, typography and limitations of the web; Must have ability to storyboard or translate ideas to designers and develop graphic solutions. 
• At least 2 years of successful experience leading and managing a team of creatives 
• A strong working knowledge of experience design, brand development, and creative process. 
• Ability to lead projects from concept to completion. Apply best practices. 
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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