Manager, Consumer Insights

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

This position will be working onsite from Miami.

Position Summary: 

The Consumer Insights Manager is a pivotal leader within the Consumer Insights team, responsible for managing projects and spearheading the development and planning of roadmaps that drive the company's strategic direction. This role is instrumental in planning research aimed at providing actionable insights, working with internal and external partners to ensure the value of the team’s contributions are maximized for each engagement. The ideal candidate is a strategic thinker with strong analytical skills and a proven track record in managing teams to deliver impactful results.

Essential Duties and Responsibilities: 

• Lead and mentor a team of analysts and researchers to conduct research projects and derive actionable insights, while managing the budget effectively.
• Lead the development and execution of research projects to understand consumer preferences, market trends, and the competitive landscape, ensuring timely delivery and high-quality outputs. This includes analyzing and reporting insights to inform strategic decisions.
• Use findings from research and data analysis to inform business strategy, marketing, product development and product innovation.
• Utilize storytelling techniques to communicate complex data and insights in a way that resonates with different audiences.
• Develop and maintain strong relationships with external research partners and vendors.
• Exploring and applying new technologies, including the development of business cases for potential investment.

Qualifications, Knowledge and Skills: 

• Experience managing teams and projects. Collaborate with various teams to align and influence strategic decision-making process.
• Demonstrate strong attention to detail in all aspects of research and analysis.
• Apply strategic thinking to develop insights that drive business growth and profitability.
• Strong Attention to Detail: meticulous in ensuring data and insights presented are accurate.
• Technical Skills: Advanced Excel and PowerPoint required.
• Five-year Bachelor's or equivalent required.
• Minimum of 10 years of experience in consumer research, strategy, market analysis, or related field.
• Candidate must possess strong written and oral communication skills and be able to work effectively with all levels of personnel.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! 

No immigration sponsorship is offered. 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

#LI-AZ1