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Manager, Commercial Planning and Sales Operations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


The Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Manager, Commercial Planning and Sales Operations.


This position will work on-site in Miami, Florida.


Position Summary:


Commercial Planning and Sales Operations is the key function for the coordination of commercial strategy and optimization of resources in the market. The goal of this department is to optimize total cost of sales and align local market goal and actions to headquarter strategy and priorities.

The Commercial Planning Manager is responsible for the data integration and analytical activities to support all commercial planning initiative and sales operations in Americas. This role guarantees a data-driven approach to the commercial development and resource optimization of the company. The Commercial Planning Manager will work alongside the Director to support the commercial planning decision-making process with his/her business acumen and deep analytical skills.


Essential Duties and Responsibilities:



  • Annual and Five-Year Plan – work with the Revenue Management and Commercial Planning Team to develop, present and execute the market’s annual and five-year strategic plans.
  • Budget – work with the Commercial Planning Team to define the trade partners annual guest/revenue budget and commission program.
  • Commercial analysis – conduct analysis of internal and external business trends to direct the commercial activities of the local office.



  • Collection, organization, and analysis of all key data for commercial planning and sales operations activities
  • Revenue Reporting – develop and run daily, weekly and monthly reporting of the trade channel booking performance. Provide regular updates to the Commercial Planning and Sales Operations Director on travel agents/trade partners performance identifying successes, risks and opportunities.
  • Distribution Reporting – develop and run monthly reporting of travel agent booking performance, commission, and overrides. Monitor contracted travel agent partners versus annual growth targets.
  • Sales team Reporting – set the quarterly revenue targets for the Sales Team/Business Development Managers’ sales territories; regularly track and report on their performance.
  • Forecasting – Support to Commercial Planning and Sales Operations Director and Revenue Management department in budget and forecast definition (revenues, commission, travel agent growth targets and sales and marketing costs)
  • Development and ownership of business cases to support strategic and commercial decision



  • Travel Agent Database – work with the Sales team to regularly update and cleanse the travel agent database.
  • IT projects – support IT projects related to the commercial activities of the business.
  • Ad hoc analysis – work with the leaders of the Sales, Marketing and Reservations functions to provide ad hoc analysis as required.
  • Other – execute other tasks and projects as directed by Revenue Management Team as needed.


Qualifications, Knowledge & Skills:



  • Bachelor’s Degree in a business field of study
  • 5+ years of experience in a commercial role (e.g. revenue management, business analytics)
  • Strong analytical skills
  • Self-starter, able to work with little supervision
  • Flexible approach to responsibilities with ability to pivot and adapt quickly
  • Proficiency in MS Excel (advanced skills), Word and PowerPoint
  • Able to present data and findings concisely and simply to a broad audience
  • Able to simultaneously balance short- and long-term priorities
  • Strong written and verbal communications
  • Strong interpersonal skills at all levels of the business, a team player
  • Approachable and helpful
  • Experience of working for a local branch of a global business preferred



We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.


Nearest Major Market: Miami

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