Lead Engineer, Process

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

We have a common passion for creative thinking, innovative engineering and outstanding guest service that drives continuous improvement in everything we do. Our pursuit of continuous improvement and Operational Excellence is supported by the Program Management Office (PMO). Related core services provided by our Business Excellence Team are strategic and operational analysis, implementation of Lean methodologies and tools as well as the definition of process and standards. Coaching a team of Process Engineers and leading continuous improvement initiatives, the design, operation, standardization and control of processes is the responsibility of the Lead Process Engineer.  Managed and guided by the Program Management the Lead Process Engineer consults with internal & external stakeholders in various organizations. Function as an in-house process driver and coach of matrixed operating department. Define need or problem, gather and analyze data, and advise recommended course of action. Perform process redesign and organization analysis studies to promote efficient and effective development of new generation vessels and current fleet modernization. Assist Program Management with development, implementation and maintenance of Lean methodologies and tools.  

The Program is aimed to improve business performance across the department portfolio. This role will use advance planning, workflow methods, risk management and quality management to support the program (& project) objectives. Furthermore, provide expertise and best practice implementation with regard to the process improvement discipline. 

Essential Duties & Responsibilities:

• Lead and coach Process Engineers responsible for Operational Excellence, Continuous Improvement initiatives, workshops and projects  
• Define and lead process development, improvement and standardization across Program and Project Management according to Lean Philosophy  
• Lead and drive development of Lean methods and tools for customer requirements and critical process features  
• Lead, organize, moderate and document internal and external program-related workshops to improve processes, plan and execute projects, and manage changes   
• Consult with Program and Project Management on alternative solutions to address needs or problems and recommend specific options  
• Apply analytical techniques to drive process improvements, including quality improvement, cost reduction or revenue enhancement, and improved delivery services  
• Determine root causes of defects in performance through data analysis, decomposition and process observation  
• Utilize industrial engineering principles to evaluate work methods and develop recommendations  
• Lead the implementation of a feedback culture, drive actions, and incorporate feedback into future plans  
• Monitor strategic and operational KPIs to identify opportunities for improvement  
• Review department knowledge and identify process benchmarks inside and outside the maritime industry  
• Collaborate with counterparts in other business areas 

Knowledge & Skills:

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Proven experience in coaching Process Engineers and related professionals  
• Proven experience in workshop moderation, stakeholder alignment and conducting trainings  
• Strong emphasis on implementation, achieving measurable results and inspiring managers and employees  
• Proven experience in leading without authority and change management  
• Ability to apply methodical and analytical approaches  
• Advanced analytical and structural skills including exposure to operations research or industrial engineering methodologies such as queuing theory, simulation, and planning  
• Ability to define problems, collect data, establish facts, and draw valid conclusions  
• Excellent organizational and presentation skills  
• Ability to facilitate groups of stakeholders to arrive at conclusions and recommendations 
• Ability to lead without influence, implement and manage Change  

Education:

• Bachelor’s or Master’s Degree in Industrial Engineering, Business Management, Construction Management, or equivalent field  
• Minimum 7 years of related work experience  
• Lean Management Green Belt certification preferred  
• Project management experience (PMP) is a plus 

General Knowledge:

• Working knowledge of Windows-based PCs  
• Proficiency in Microsoft Excel, Word and PowerPoint; MS Project or equivalent planning tool is a plus  
• Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management  
• Ability to work in a fast-paced environment with multiple projects and priorities  
• Ability to quickly adapt to changes and pivot as needed 

Language Skills:

• Solid written and verbal English communication skills required  
• Clear and precise communication at all levels of the organization  
• Ability to communicate effectively with various departments within the organization, both shipboard and shore side, including management, coworkers, clients, vendors, contractors, and visitors  
• Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legal documents and government regulations 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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