Lead, Entertainment Technical Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full-time Technical Operations Lead on the Entertainment Team reporting to the Senior Manager, Entertainment Technical.

This position will work onsite in Miami, Florida

Essential Duties and Responsibilities:

•     Lead fleetwide recruiting and staffing efforts, including sourcing, onboarding, and evaluating technical entertainment personnel across all ships, ensuring the right talent is in place to meet operational requirements.
•     Manage the scheduling of all technical staff, ensuring efficient coverage across vessels while considering safety, availability, and operational needs.
•     Act as the main point of contact for group and charter entertainment requirements, coordinating technical support for special events and functions to ensure seamless execution.
•     Plan and oversee vendor site visits for safety inspections, maintenance, and staff training—managing vendor travel and logistics.
•     Develop, manage, and implement operational initiatives, maintenance protocols, and process improvements fleet-wide, with ongoing assessment for effectiveness.
•     Design, develop, and maintain digital data systems and workflows that streamline staffing, training, maintenance, and operational processes, supporting fleet-wide efficiency and data accuracy.
•     Support the creation, review, and continuous improvement of Standard Operating Procedures (SOPs) to standardize best practices, safety standards, and operational procedures across all vessels.
•     Provide technical support remotely and onboard to troubleshoot and resolve equipment and system issues, responding quickly to technical emergencies.
•     Create and oversee comprehensive training programs for crew members, including conducting sessions, certifications, and ongoing performance assessments.
•     Analyze performance metrics related to staffing, maintenance, and operations, using insights to drive continuous improvement and operational excellence.
•     Lead the development and deployment of new initiatives that enhance safety, efficiency, and overall fleet operation.
•     Manage budgets, procurement, and operational expenses related to staffing, equipment, and projects to ensure cost-effective solutions.
•     Oversee digital and social media content related to entertainment branding, careers, and onboard activities.
•     Administer the Shipboard Quality Management (SQM) system, ensuring compliance with safety and operational standards.
•     Promote a safety-first environment by establishing and enforcing safety protocols and best practices.

Qualifications, Knowledge and Skills:

•     Bachelor’s degree in theatrical management (stage, production, technical) or entertainment administration from an accredited university or equivalent experience.     
•     Minimum four (4) years professional experience in theatrical management or administration with an emphasis on technology.      
•     Intermediate to advanced knowledge of theatrical lighting, audio, rigging and stage automation systems.     
•     Experience developing and maintaining large production or staffing schedules.     
•     Experience managing a budget and expenses.     
•     Prior experience working onboard a cruise ship is highly preferred.     
•     Web design and digital marketing experience preferred.     
•     Able to interpret and execute a variety of instructions furnished in written, oral, diagram or schedule form.     
•     Excellent interpersonal and communication skills and the ability to tactfully communicate with a wide range of people including prospective employees, corporate executives, and shipboard staff from all over the world.     
•     Excellent understanding of the requirements and responsibilities of various theatre technology positions (stage management, lighting, sound, performer flying, etc.).      
•     Critical problem-solving skills when dealing with unexpected urgent staffing issues that arise.      
•     Must be outgoing and approachable while representing the brand at industry and recruiting events.
•     Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams, Outlook).     
•     Experienced in design and creation of PowerPoint presentations / decks.      
•     Intermediate to Expert knowledge in cost analysis and budget forecasting. 

Physical Demands:

While performing job functions you would be required to sit, stand, write, review and type reports, compile data, operate a computer, communicate, listen, and assess information. You may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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