Lead, Systems Workflow Engineer

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group has an exciting career opportunity for a full time Lead, Systems Workflow Engineer reporting to the Director, Program Controller.

This position will work on-site in Miami, Florida

The Systems Workflow Engineer, Product Development is responsible for the stability, efficiency, and integrity of the systems workflows for Royal Product Development and Private Destinations. The Systems Workflows Engineer will provide leadership, management, and governance to support the organizations’ business objectives through the oversight of all systems workflows for all projects.

The Systems Workflows Engineer will be responsible for identifying and communicating concerns, issues, and risks that could impact project/program delivery for Royal Product Development and Private Destinations once they become known. The Systems Workflows Engineer will work with Power Users, Managers, Directors, and Vice Presidents to ensure accurate program system workflows to Royal Product Development and Private Destinations.

The Systems Workflows Engineer will enforce department policies and work with team members to improve systems workflows and use of tools as required.

Key responsibilities include:

• Responsible for the design, documentation, implementation, and integration of systems and tools with our internal RCG IT group.
• Responsible for the communication, troubleshooting, and resolution of issues with RCG IT, software vendors and internal power users.
• The Systems Workflow Engineer will monitor and maintain systems, including performing system upgrades and capacity planning. Adding and removing users. Handling system audit requests to maintain system audit compliance.
• The Systems Workflow Engineer will install, configure, and test systems and system management tools.
• The Systems Workflow Engineer will work with internal power users to define system functionality.
• The Systems Workflow Engineer will collaborate with RCG IT, applicable software vendors, power users, and other RCG Corporate resources to ensure high-quality systems operations and workflows.
• The Systems Workflow Engineer will communicate ideas in both technical and user-friendly language.  
• Provides strategies to Management for addressing internal team constraint roadblocks (executing actions relative to the accountability of the role).
• Responsible for establishing and maintaining policies and procedures to improve the adequacy and efficiency of department’s systems workflows (executing actions relative to the accountability of the role).
• Responsible for initiating and executing intra departmental communication and improvement activities to ensure maximum alignment (executing actions relative to the accountability of the role).
• Performs other duties as required. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

• Bachelor’s degree or Master’s degree in computer science, software architecture, computer engineering, electrical engineering, information technology, or a related field.
• At least five years of relevant experience designing, implementing and integrating systems. Working knowledge of Autodesk, SmartSheet, Microsoft Office Suite, and Slack.
• Knowledge of methodologies such as agile, scrum, and/or kaizen.
• Demonstrates a certain degree of creativity combined with analysis, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to understand and explain complex/technical statements in layman's terms.
• Proven ability to drive results
• Team management experience
• Strong leadership and communication Skills
• 5 - 10 years of professional experience in the cruise industry preferable
• Strong critical thinking skills
• Strong attention to detail and organizational Skills
• Capable of working independently and as part of a team
• Ability to work under little supervision
• Ability to work under pressure
• Ability to work with confidential material

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

#LI-CH1