Lead, Strategy & Analytics

The Lead of Strategy & Analytics is core to the Product Development department since they provide guidance on focus venues, new ships, and destinations which ultimately curate our guest experience. They will elevate the impact of analytics by designing data visualizations, infographics, dashboards, and presentations, to effectively communicate insights through engaging narratives. The ideal candidate is a self-starter who uses innovation and intuition to creatively answer burning business questions that in the end inform the design of our future product portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Passionate about guest centric analytics, deriving insights and telling guests stories to help create new and exciting experiences.

Perform and manage in depth analytics that may require extreme data crunching and connecting performance across various data sets throughout the company to answer strategic business questions.

Connects corporation's performance through Revenue, Marketing, Operations and Guest satisfaction data to educate and surface insights for new experiences and product improvements.

Build strong business acumen across commercial and operational arms of the company and connect these to communicate a simplified story.

Identify and explore new data sources to enhance Product Developments ability to make data driven decisions.

Collaborate cross functionally to create and share new analyses, updates and opportunities that enrich the organizations knowledge.

Create viable business intelligence products such as intuitive visual dashboards and self-service portals, while being cognizant on repeatability, scalability, and automation.

Help creating databases and data structures to support business questions and ad hoc analyses. 

Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.

KNOWLEDGE AND SKILLS:

List specific knowledge and skills necessary to perform this job related to the Essential Duties and Responsibilities identified above:

Complex Problem Solving: Ability to identifying the root cause of complex problems, develop options and recommend solutions.

Analytical: Data combined with critical thinking to identify strengths, weaknesses, and opportunities 

Presentation: Strong aptitude to present complex data analyses into simple, concise, and engaging stories that bring insights to the forefront.

Project Management: Collaborate with various teams to align and influence strategic decision-making process.

Strong Attention to Detail: Meticulous in ensuring data and insights presented are accurate.

Technical Skills: Intermediate SQL, Power BI, Tableau, or other Data Visualization tool, Advanced Excel and PowerPoint required.

QUALIFICATIONS AND EDUCATION

Four-year Bachelor's or equivalent required; MBA preferred; a minimum of five years of related analytics experience and/or training; or equivalent combination of education and experience.  

Candidate must possess strong written and oral communication skills and be able to work effectively with all levels of personnel.  Strong PC skills are required.