Lead, Salesforce Analyst

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group has an exciting career opportunity for a full time Lead, Salesforce Analyst reporting to the Senior Director, Sales Business Analysis & Administration.

Position is onsite and based in Miami, FL 

As part of the Sales Analytics team, your role will be primarily to provide support across multiples Sales areas with plenty of opportunity to lead projects and provide insights to the entire Sales organization. This role provides key support in the areas of Salesforce CRM, Operational Analytics, Sales forecast strategy, build, and execution, as well as reporting, data manipulation, and business analysis. In addition, the lead will work with our IT partners providing ongoing contributions to systems/database functionality, testing and validation across the Sales data footprint.

Essential Duties and Responsibilities:

• Assumes leadership role in the oversight of Salesforce CRM Database, Dashboards, and Reporting.
• Leads projects to enhance Salesforce platform usability and engagement as well as make recommendations to leadership on ways to improve revenue performance as related to resulting enhancements.
• Work with Vendors and IT teams to generate Test Plans for CRM Implementation from a travel partner and customer data perspective as well as managing project deliverables from related vendors/partners.
• Works with Sales Support teams to support implementation of external data sources into the Salesforce environment to facilitate adoption and usability.
• Leverages user/platform statistics to track, trend, and report on strategic user insights in order to guide leadership and training best practices.
• Reviews and make recommendations on trade campaign response analysis, including Co-Op Marketing, such as impact of campaigns on revenue, call volume, and other metrics.
• Supports design, build, and delivery of customized Sales Dashboards and Key Performance Indicators through Salesforce, Power BI, SQL Server, Hyperion, and SAS. Provides ongoing analytical support to all Sales business teams as required working closely with all stakeholders to provide organizational alignment.

Qualifications, Knowledge and Skills:

• Bachelor’s degree in: Computer Science, Engineering, Information technology, Economics, Mathematics, Statistics, Business Marketing / Management

• 3-5 years of experience in Business Analytics / Operations/Reporting
• 1-2 years working with the Salesforce platform in an Admin / Developer role

• Highly Analytical, well organized with strong communication skills.

·       Enjoy working with a variety of teams across the organization including: Field Sales, Charter Sales, Revenue Management, Marketing, and IT

·       Candidate should be proactive with an eye for process improvement

·       Candidate should have a solid foundation with analytical data manipulation using query tools such as Hyperion, PowerBI, Salesforce Analytics, SQL, and SAS

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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