Lead, Revenue Operations & Technology

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Revenue Management Team has an exciting career opportunity for a full time Lead, Revenue Operations & Technology reporting to the Manager, Revenue Technology & Operations.

This position will be working onsite from Miami.

Position Summary:

The Lead will assist with the creation and implementation of product strategic plans to maximize ticket revenues and utilization of stateroom inventory.  The Lead will work closely with the team Manager, Director, as well as Sales, Marketing, Trade Support and Services and other operational departments to implement this plan. The Lead will guide and coach a team of product analysts to achieve revenue plan and forecast through optimal pricing and inventory decisions.  The Revenue Management Technology and Operations Lead is responsible for analyzing data to optimize ship deployment and product development. This position will influence the strategic direction and financial performance of Royal Caribbean International through quantitative analysis and market research partnering with Deployment, Commercial Development, Port Development, Product Development, Newbuild, Sales, IT, and International Market teams. The Lead will also have 5 direct reports of which 3 are remote in Manila.

Essential Duties and Responsibilities:

·       Manage and develop a team of data and operations analysts responsible for development of new models, as well as improvements to our current models, used to analyze and predict patterns and behavior related to demand, revenue, and market nuances.

·       Ability to creatively create KPI’s for first in industry projects which do not have common benchmarks or reliable data.

·       Leverage relationships across other data teams in the organization to establish trustworthy database resources to accurately measure revenue initiatives.

·       Responsible for development, accuracy, and maintenance of tools, including automated Power BI reporting, for RM Ancillary and Incremental Revenue Projects.

·       Responsible for continuous analysis on revenue performance of ongoing RM Projects.

·       Identify new revenue generating opportunities through internal and external research and analyses; build business cases that support long-term financial impact of growth initiatives.

·       Responsible for leading and attending Newbuild & Revite initiatives audits onsite. This includes but is not limited to additional revenue stateroom or acquired bedding for incremental load factor.

·       Ability to leverage both technical and advanced mathematical skills to procure, interpret, and convert data into insightful analysis.

·       Ability to translate and develop overall story to deliver to stakeholders across various departments in the organization.

·       Help project Manage for testing and implementing all Revenue system enhancements by collaborating with IT and ensuring continuous improvement and refinement of all initiatives after implementation.  Ensure cross team collaboration mindset is instituted and followed through with timelines and goals.

·       Responsible for working cross-functionally to identify opportunities to drive and improve revenue, presenting findings to Management.

·       Prepare and deliver performance updates to Senior Leadership on a reoccurring basis.

·       Spearhead growth initiatives through change management with all necessary stakeholders.

·       Performance of these tasks requires an entrepreneurial mindset with very limited supervision.

·       Macro creation and optimization within current reservation system.

·       Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

·       Master of Business Administration (MBA) or master’s degree (MA) preferred but not required.

·       Bachelor’s degree (BA) from four-year college or university required with focus in quantitative discipline preferred.

·       One to Three years of related experience in financial / business analysis or related field preferred. Familiarization with revenue management concepts and tools preferred.

·       Must be able to demonstrate understanding of Revenue Management concepts and tools or basic economics.

·       Previous experience with Sales, Marketing, Analytics preferred but not required.

·       Previous experience in implementing system enhancements and decision-making tools preferred but not required.

·       Demonstrated ability to develop and deliver high quality, clear and concise presentations.

·       Demonstrated experience in project management.

·       Proficiency in Excel, Brio Intelligence/Hyperion Studio, Toad Oracle SQL, PowerBI, Word, and PowerPoint required and ability to manipulate data essential.

·       Knowledge of reservations system and revenue management data preferred but not required.

·       Attention to detail required.

·       Willingness to accept immediate product and project responsibility.

·       Ability to operate in a team environment.

·       Excellent interpersonal skills and demonstrated maturity. Demonstrated aptitude for problem solving and problem identification.

·       Ability to collect, analyze and interpret revenue performance data.

·       Ability to logically structure quantitative analyses of complex issues.

·       Strong written and verbal communication skills and ability to work in global environment.

·       Ability to manage multiple projects and responsibilities at once

·       SQL/Python Knowledge

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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