Lead, Pricing, Promotions & Revenue Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Revenue Management Team has an exciting career opportunity for a full time Lead, Pricing, Promotions & Revenue Operations reporting to the Manager, Revenue Technology & Operations.

This position will be working onsite from Miami.

Position Summary:

As a Lead Pricing & Promotions & Revenue Operations, this individual is responsible for developing insights and delivering solutions that will drive performance improvement across the enterprise. Areas of focus include revenue enhancement, operational efficiency, and performance improvement for Royal Caribbean brand. As an internal consultant to the Revenue department, this person will use analytical skills and process improvement talents to complete projects that may be tactical or strategic in nature. This person will have exposure to senior management and work closely with Sales, Marketing, IT, Trade Support and Services and International. 

Essential Duties and Responsibilities:

·       Assess, communicate, and drive forward operational improvements for the Royal brand from a BRMS/promotional expertise.

·       Ability to creatively create KPI’s for first in industry projects which do not have common benchmarks or reliable data.

·       Manage a team that executes integrated audits to determine the level and effectiveness of global promotions and identify possibilities for improvements.

·       Brand systems expert while driving forward implementation of new systems, procedures and processes.  

·       Leverage relationships across other data teams in the organization to establish trustworthy database resources to accurately measure promotional initiatives.

·       Responsible for development, accuracy, and maintenance of tools, including automated Power BI reporting, for Revenue Management Promotional and Incremental Revenue Projects.

·       Responsible for continuous analysis on revenue performance of ongoing Revenue Management Projects.

·       Identify new revenue generating opportunities through internal and external research and analyses; build business cases that support long-term financial impact of growth initiatives.

·       Ability to leverage both technical and advanced mathematical skills to procure, interpret, and convert data into insightful analysis.

·       Ability to translate and develop overall story to deliver to stakeholders across various departments in the organization.

·       Project Manage timelines and meetings with necessary stakeholders ensuring projects remain on time and on budget.

·       Liaison for Casino, Marketing and E-commerce department for all revenue initiatives

·       Responsible for working cross-functionally to identify opportunities to drive and improve revenue, presenting findings to Management.

·       Prepare and deliver performance updates to Senior Leadership on a reoccurring basis.

·       Spearhead growth initiatives through change management with all necessary stakeholders.

·       Performance of these tasks requires an entrepreneurial mindset with very limited supervision.

·       Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

·       Master of Business Administration (MBA) or master’s degree (MA) preferred but not required.

·       Bachelor’s degree (BA) from four-year college or university required with focus in quantitative discipline preferred.

·       Four to Six years of related experience in financial / business analysis or related field preferred. Familiarization with revenue management concepts and tools preferred.

·       Must be able to demonstrate understanding of Revenue Management concepts and tools or basic economics.

·       Previous experience with Sales, Marketing, Analytics preferred but not required.

·       Previous experience in implementing system enhancements and decision-making tools preferred but not required.

·       Demonstrated ability to develop and deliver high quality, clear and concise presentations.

·       Demonstrated experience in project management.

·       Proficiency in Excel, Brio Intelligence/Hyperion Studio, Toad Oracle SQL, PowerBI, Word, and PowerPoint required and ability to manipulate data essential.

·       Knowledge of reservations system and revenue management data preferred but not required.

·       Attention to detail required.

·       Willingness to accept immediate product and project responsibility.

·       Ability to operate in a team environment.

·       Excellent interpersonal skills and demonstrated maturity. Demonstrated aptitude for problem solving and problem identification.

·       Ability to collect, analyze and interpret revenue performance data.

·       Ability to logically structure quantitative analyses of complex issues.

·       Strong written and verbal communication skills and ability to work in global environment.

·       Ability to manage multiple projects and responsibilities at once

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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