Lead, PreCruise Revenue

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Onboard Revenue Team has an exciting career opportunity for a full time Lead, Pre - Cruise Revenue reporting to the Senior Manager, Precruise Revenue.

Position Summary

The Lead of Pre - Cruise Revenue will be responsible for evolving and advancing promotional and pricing strategy for products developed on the platform for Royal Caribbean International (e.g. Beverage, Dining).  This role will report to the Sr. Manager Pre - Cruise Revenue and will be directly responsible for dynamic pricing and the development of one-to-one targeted offers.  The position will work closely with the Onboard Revenue Analytics, Data Science, and Digital teams to develop and implement analytical tools and predictive models.

The successful candidate is proactive and possesses a driving nature to provide significant commercial value to onboard revenue and hotel operations. This candidate should have strong communication skills, strong problem-solving skills, and strong technical skills, in addition to organizational and people management capabilities

Essential Duties and Responsibilities

• Evolves pricing to maximize revenue while maintaining a positive guest experience.
• Leverages performance data and works closely with stakeholders to establish product and sailing level targets that ensure total Net Shipboard Revenue goals are met for a portfolio of products on the platform.
• Partners effectively with the Manager of Onboard Revenue Analytics & Data Science to develop dynamic pricing models, tracks, and other analytical tools.
• Makes pricing recommendations to meet targets.
• Owns transition to dynamic and then fully automated pricing.
• Supports personalization efforts and targeted offers—leverages performance and passenger level data to create a robust offer bank, business rules and triggers.
• Works closely with internal Digital, Data Science and IT teams and with external consultants to support the evolution of precruise revenue and accelerate APP revenue growth—contributes to successful implementation of app enhancements, pricing automation, marketing personalization and other related projects.
• Works with various teams to identify opportunities for capital investment in digital, marketing, and product investments to drive incremental revenue.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Knowledge and Skills

• Business and Commercial Acumen.
• Strong decision-making experience, critical thinking, cost/benefit analysis, using logic and analysis to identify the strengths and weaknesses of different approaches.
• Advanced Excel, Word, and PowerPoint are required.
• Knowledge of Hyperion, SQL, Visual Basic, Essbase and business intelligence tools preferred.
• Advanced analytical skills should include financial modeling, broad exposure to operations research and statistics.
• Ability to interact at all levels within the organization and to influence and deliver results without the benefit of direct reporting lines. 
• Strong ability to interact with senior management team and build effective relationships within the company as well as with internal and external customers.
• High level of emotional intelligence
• Excellent organizational and presentation skills.
• Solid written and verbal communication skills a must. Clear and precise communication at all levels of the organization essential.

Qualifications and Education

• Bachelor’s degree required, master’s degree preferred; minimum 5 years related financial and business analysis experience and/or training; or equivalent combination of education and experience. 
• Must possess strong written and oral communication skills and be able to work effectively with all levels of operational personnel. 
• Strong computer and analytical skills are required.

Financial Responsibilities.

• Responsible for delivering and growing global revenue goals - 2025: $1.9B Gross Pre - Cruise Revenue.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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