Lead, PMO Product Development

This position is on – site in our Royal Caribbean Headquarters 1050–Miami

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The lead, project management office in Product Development is responsible for working together with the Manager, PMO to set and maintain project execution standards, driving program management components and deadlines forward and ensuring continuous improvement. 

The PMO Lead, partners with the PMO Manager to keep a birds-eye view of all product development and operational excellence programs. Consults with project stakeholders (internal teams, consultants, leadership, new build, product strategy etc.) to gather, analyze, and report data for recommended courses of action. 

Proactively strategize, lead, plan, and drive activities necessary for the projects to ensure project completion within prescribed time frame and budget. Function as an in-house process driver and enabler of a highly dynamic environment.   Projects assigned are typically high priority, high profile, and multi-departmental initiatives for the organization and thus require continuous communication, presentations, and interaction with the project team and department executives.  Helps manage all aspects of project planning, tracking, budget adherence and status reporting.    

Holds the Product Development and Operational Excellence teams accountable for project deliverables, deadlines, and budget compliance. Conducts oversight in the teams project progression and success to avoid delays, missed deadlines or over budget occurrences. 

Essential Duties and Responsibilities:

• Responsible for the day-to-day PMO functions on certain high impact and strategic projects
• Prepares project communications and presentations and provides effective oversight and accountability to a portfolio of projects.   
• Utilizes program management tools to support and oversee success track of various programs projects.
• Responsible for researching and recommending tools and reporting platforms best suited for keeping our projects on track and high-level reporting.
• Ensures project deliverables are met on time and on budget.
• Standardize record keeping, Playbooks, SOPs, document governance methods and locations.
• Develop metrics and benchmarks to ensure projects track versus target.
• Create early indicators to mitigate project deliverables risk.
• Develop and implement strategies for enhancing project quality and efficiency.
• Responsible for supporting Manager in identifying, developing, and implementing process improvements to drive agility and value to product development, operational excellence and internal stakeholder teams. 
• Prepares, and organizes the communication of the project plan / track status on a regular basis to project stakeholders and leadership.    
• Follow-up with internal and external team members to meet project deadlines and provide input on team member activities for scheduled review process.    
• Oversees the time coordination and execution of major activities (kaizens, meetings, workshops, charrettes) to ensure project progresses on schedule and accurately reflects current project status through regular updates of tasks and statuses.   
• Support in maintaining project cost control plans, including identifying and tracking budget variances, and assisting with budget development efforts for CAPEX and OPEX.
• Maintain project records, including meeting minutes, activity reports, and meeting agendas
• Oversee and manage project communication efforts, including writing and disseminating project communications, conducting regular project status calls, and responding to team members’ communications.
• Oversees preparation of project reports, presentations and follow ups related to the PD and OpEx projects.
• Assist with new project proposals, including developing opportunities, creating presentations.
• Remains current with industry trends, especially as related to contemporary project management techniques as they impact project objectives.   
• Ensures product launches are communicated in a time manner to internal stakeholders.
• Identifies ways to streamline communications and be proactive in updates to best support project development, launch, and effectiveness.
• Up to 10% travel may be required.   

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education:

• Bachelor’s Degree with a concentration in Industrial Engineering, Supply Chain, Business Management, Project Management, or related field.   
• Relevant certification in project management.
• Minimum of 5 years of related experience, large project experience required.
  Preferred: Six Sigma certified (ASQ, IASSC), Project Management Professional (PMP) certified or related training.   
• Operations, newbuild, startup experience is a big plus.   
• Cruise Line experience (preferred)  
• Experience using modern Operational Excellence and Continuous Improvement methods (LEAN, TPM, 6 Sigma, TQM) highly preferred.   

Knowledge and Skills:

• Must be capable of managing multiple competing interests and unify key constituents towards a common goal.   
• Must be capable of simplifying complex topics into actionable plans, presentations, trackers and recommendations to an executive audience.   
• Strong communication skills are critical for this role and must do so effectively both in writing and in person, at all levels of the organization.   
• Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management.    
• Ability to clarify ambiguous situations and / or processes.   
• Advanced problem-solving skills, with an emphasis on DMAIC (Define, Measure, Analyze, Improve and Control) or other formal process frameworks.   
• Strong ability to manage internal colleagues and partners, with competing interests.   
• Excellent organizational and presentation skills.   
• Ability to make strategic decisions and recommendations based on multiple inputs and foresight of goals. 
• Experience in supporting large and complex projects with clear and detailed tasks.    
• Brings a start-up mentality and can multi-task in a fast-paced environment.    
• Detail oriented with excellent analytical, financial and spreadsheet modeling skills.      
• Ability to define problems, collect data, establish facts, and draw valid conclusions.     
• Internal Candidates:  Knowledge of CAR (Capital Allocation Request) process: budget, approval, reconciliation, and reporting preferred

Financial Responsibilities:

Experience interpreting and driving actions in response to spend / margin analysis, contract / policy compliance and control analytics.  Projects under supervision might range from 2M-100M. 

Physical Requirements:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.

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