Lead, Onboard Revenue

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Hotel Onboard Revenue team has an exciting career opportunity for a full-time Lead, Onboard Revenue reporting to the Director, Onboard Revenue

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

Position Summary

The Lead, Onboard Revenue Analytics will drive various projects with the goal of enhancing the onboard guest experience, maximizing onboard revenue yields and managing a team of 30+ shipboard employees. From the guest experience standpoint this involves being the subject matter expert for onboard complaint reporting and analytics and creating ongoing visibility for hotel organization, both ship and shoreside, around complaint root cause discovery initiatives. From the onboard operations standpoint, manage a team of shipboard personnel to streamline procedures across the fleet, optimize operations, thus allowing the brand to realize increased revenues. 

Essential Duties and Responsibilities

Guest Experience and onboard revenue

• Work closely with the various teams of Hotel Operations to understand their business challenges and objectives and identify opportunities to develop potential business improvements and efficiency gains.
• Determine requirements and business needs to develop new reporting, forecasting and optimization techniques to develop actionable results.
• Develop data strategies; specifically, data structures, identifying critical information and the tools used to retrieve and analyze the data.
• Develop and maintains analytical tools to find efficiencies and identify opportunities for process improvement.
• Create weekly, monthly, and annual reports which track KPIs for key metrics. Summarize the results for different levels of the organization in various formats and settings. 
• Identify actionable insights, make recommendations, and influence the business by effectively communicating results to management.
• Quantify performance improvement opportunities through graphs, schedules and dynamic reporting tools. Offer recommendations and business solutions based on conducted analysis.
• Conduct product performance reviews across various onboard revenue areas to make recommendations for framework and pricing.
• Estimate and quantify the potential impact of product and price changes.
• Automate and optimize various reports that are currently manual in nature.
• Respond to ad-hoc data and analysis needs while supporting various projects. Conduct analyses of business data, evaluate trends and pattern changes, and learn to disperse results in a format appropriate for the audience.

Operations

• Work with the Sr. Analyst to oversee and manage…
• a team of 40+ onboard crew members, including hiring, scheduling, conflict resolution, career development, and performance review
• onboard procedures including commission requests, contractor requests, etc.
• SOPs (standard operating procedures) creation and updates
• Track, review, and approve payments of invoices
• Identify cost saving opportunities

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Knowledge and Skills

• To perform this position successfully, the individual should be a self-starter and be able to complete a project with little direction. Furthermore, the candidate must be able to perform each essential duty in a timely and accurate manner. The requirements listed below are representative of the knowledge, skills, and ability required to satisfy this position.
• Demonstrated aptitude for problem solving and problem identification.  
• Ability to structure logically quantitative analyses of complex issues
• Strong written and verbal communication skills and ability to work in global environment
• Attention to detail required ¿ Ability to operate in a team environment
• Excellent interpersonal skills and demonstrated maturity
• Finding and understanding the correct data sources for a given analysis 
• Analyze data, research and identify patterns and explain findings to business audiences to improve products and processes.
• Ability to work in a fast-paced environment while managing multiple projects and responsibilities at once
• Proficiency in Excel, SQL, and other Business Intelligence tools, preferred    

Qualifications and Education

• Bachelor’s degree (BA) from four-year college or university required with focus in quantitative discipline required. MBA preferred.
• 5+ years of work experience in related field preferred. 
• Equivalent combination of education and experience will be considered.
• Three to five years related experience in business analysis or statistics field preferred 
• Demonstrated experience in project management

Financial / Quantitative Responsibilities

• Support reporting, systems and modeling of current and expected revenue to support daily and strategic revenue decisions and analyses for the onboard revenue department, impacting the Company’s annual net onboard revenue stream of over $1 Billion.

Physical Requirements

 The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.