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Lead, HR Technology SAP SuccessFactors HCM


Position Summary / Job Purpose:


The Lead, HR Technology will report to the Director, HR Technology & Operations and will function as a SuccessFactors Analyst/Consultant for our SAP SuccessFactors platform. In this role you will be responsible for ensuring proper design, configuration, and documentation of system change requests and processes as well as stakeholder management.


Essential Duties and Responsibilities:


  • Function as a primary SuccessFactors Analyst supporting 1 or more modules by providing support in the areas of requirement gathering, business process mapping, solution design, data conversions, system configurations, testing, deployment, cutover coordination, training, and post go live support 
  • Lead the regular review and prioritization change request with HR Centers of Excellence, IT and internal HR Technology team 
  • Lead in SuccessFactors release updates including functional enhancement reviews with the business and testing 
  • Lead in system testing; responsibilities include test script development and execution, testing resources coordination and test completion metrics compilation 
  • Provide training to end users during project rollout as needed 
  • Document internal processes and audit procedures to ensure strong data integrity and privacy of systems 
  • Develop and maintain system and program administration diagrams and process flows 
  • Identify opportunities for improving the effectiveness of processes, systems, and reports 
  • Conduct troubleshooting analysis; Document system errors and issues clearly/with screenshots; escalates for review & vendor ticket creation 


Education, Experience, Knowledge & Skills:


  • Bachelor’s Degree
  • 5+ years of experience in an HRIS-focused role including application development and/or solution development/delivery
  • Previous experience managing configurations and confidential data with the SAP SuccessFactors Platform (Royal Caribbean uses the entire SuccessFactors Talent & HCM suite including Employee Central, Payroll, Time, and Benefits) 
  • Ability to analyze extensive and complex ranges of data, information, processes and, system solutions to produce effective and efficient business solutions
  • Ability to define problems, collect data, establish facts, design process flows and draw valid conclusions.
  • Knowledge of probability theory, mathematical and forecasting models and computer simulation.
  • Strong communication and presentation skills.
  • Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.



This position will be 100% remote




Nearest Major Market: Miami

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