Lead, Fleet Services

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Global Supply Chain Team has an exciting career opportunity for a full time Lead, Fleet Services reporting to the Manager, Fulfillment.

This role will work in-person in Downtown Miami, Florida.

Position Summary:

The Lead Fleet Services is responsible for the management and coordination of their assigned staff in fulfilling the goals and objectives of the Fleet Services Team. 

They oversee Provision Agents and Transactional Agents in a fast-paced environment for the replenishment of goods and services on an on-going and/ emergency basis.  They ensure accuracy of order submissions; provides the Agents with guidance in resolution/recovery of goods. 

The Lead Fleet Services must provide guidance for last minute orders which may have a financial impact on revenue. Due to the sensitivity and criticality of certain orders, a timely resolution will have a profound influence on the guest’s satisfaction and operational requirements of the company vessels.

Essential Duties and Responsibilities:

• Oversees the timely delivery of goods and services to the vessels by running reports to ensure that Agent and supplier performance meets the departmental requirements and take actions with Buyers or Commodity Managers to address outliers.      
• Ensures that Master Loading Schedule and Storing and Ordering Schedules are updated and properly used by the Agents, allowing vessels the appropriate time to store provisions and place orders for replenishment. 
• Ensures consistency between purchase orders, and Master Loading Schedule. 
• Coordinates supplier meetings, assists with product evaluations and reviews supplier performance. 
• Ensures that required audits are completed, and that the feedback on performance is communicated to suppliers/Commodity Managers.  
• Guides the Agents in recovery efforts for delayed, lost, or stolen containers to ensure the vessels receive necessary products.
• Responsible for content and implementation of Fleet Services Standard Operating Procedures for entire fleet.
• Manages and monitors procurement reporting systems to meet company requirements.
• Prepares and issues purchase orders and change notices.
• Performs frequent spot checks, and reviews on assigned Agents to ensure accuracy of work and timely response to internal and external customers.
• Organizes, manages and directs the work of the employees in the assigned procurement function overseeing the assignment of duties, responsibilities and workstations and provides final approval for overtime.
• Use skill and judgment to determine poor performing Agents. Provide objective feedback and Agent development plans. Provides disciplinary actions, and correction criteria when necessary.
• Ensure Agent generated invoices in dispute are resolved in a timely manner.
• Provide support and guidance to Team to ensure SOPs are maintained.
• Works closely with Hotel Food and Beverage Procurement Team to meet operational needs, and quarterly financial objectives.
• Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their management team.

Education, Experience, Knowledge & Skills:

• Purchasing experience or Bachelor’s degree preferred. 3-5 years’ experience and or training or equivalent combination of education and knowledge
• Ability to effectively present information and communicate with all levels of Management
• Excellent interpersonal skills Ability to manage time effectively and efficiently
• Basic to complex spreadsheet comparisons of consumption pricing and transportation costs
• Ability to solve problems and deal with complex variables where limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to calculate figures and amounts such as discounts, interest, commission, proportion and percentages Ability to travel domestically and internationally at short notice.
• Moderate level knowledge of uniform commercial code and company standard terms and conditions.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
• The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions.
• A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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