Key Account Manager

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Celebrity Onboard Revenue Operations Team has an exciting career opportunity for a full time Key Account Manager reporting to the Dir, Market Sales

This position will work onsite from TX, OK, MO.

Essential Duties and Responsibilities:

• Responsible for profitable revenue generation from assigned Key Accounts generating over $15M in annual revenue within a specific geographic region. Key Account Manager is accountable for growth within assigned complex accounts to meet company sales and growth goals.  Major emphasis is on account penetration, targeted marketing efforts to affluent zip codes and mentorship of Market Sales Managers (incremental revenue from assigned accounts).  Key Account Managers will also lead key efforts within assigned cities within their region, as assigned by the Director of Sales.
• Build and maintain relationships with decision-makers at current high value accounts within territory.
• Partner with Director of Sales and STEM department to analyze, develop and implement strategies to take advantage of sales opportunities with assigned accounts and affluent zip codes.
• Key Account Manager conducts yearly contract negotiation and setting of revenue/growth goals.
• Develop account plans and marketing/promotional strategies for assigned account base.
• Key Account Manager is responsible for complete knowledge of all Celebrity Cruises products, services, and brand representation.
• Conducts and coordinates agent training with assigned accounts, ensuring the development of Celebrity brand champions.
• Ensures that assigned accounts and their agents are kept up to date with the latest brand information including itineraries, pricing and product enhancements and that they take full advantage of trade resources and tools.
• Analyzes sales data in order to present monthly and quarterly business reviews with assigned accounts across territory.
• Guides and mentors Field Sales Managers in preparing and delivering HQ roll-up accounts to analyze and develop business growth opportunities in affluent zip codes.
• Role models core competencies and serves as a trainer and mentor for Field Sales Managers.  In partnership with the Regional Sales Director, provides leadership and support in the development of the region’s sales team.
• Works with the executive team of complex accounts to secure business
• Organizes, present and execute events for consumer and trade
• Oversees Budget for their trade events
• Assists with Project Management for the region as well as executing some of these projects
• Assists with Co-op initiatives
• Aligns communication to deliver to HQ ‘s of their regions
• Gather and communicate reporting on customer business profile (ROI, cost of sale, yield, retention, automation)
• Key Account Manager will perform other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Qualifications, Knowledge and Skills:

• 5-7 years proven outside Sales experience required;  
• Travel industry experience preferred.   
• Must be able to travel and live in assigned territory.   
• Proven success and skill in negotiating and closing business with top producing accounts  
• Bachelor's degree preferred.
• Must be able to work weekends as needed.

Financial Responsibilities:

• Responsible for profitable revenue generation from assigned Key Accounts generating over $15M in annual revenue within a specific geographic region.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.