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Entertainment Experience, Enrichment Specialist

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


The Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full time Entertainment Experience, Enrichment Specialist on the Fleet Entertainment Team reporting to the Director, Entertainment Experience.


This position will work on-site in Miami, Florida.


Position Summary:


This position is responsible for the coordination of the Beyond the Podium Program for the Celebrity Cruise Lines Fleet.  Responsible for programming, air/travel arrangements, stateroom procurement, payroll and any other tasks related to Celebrity Cruises Entertainment for the Beyond the Podium Program.   


Essential Duties and Responsibilities:


  • Coordinates travel for Enrichment Speakers for the Celebrity Cruises Fleet.


  • Assists Manager of Entertainment Experience with casting and programming for the Beyond the Podium Program.


  • Monitors and evaluates speakers, cultural shows, and clergy to ensure they meet and exceed expectations and embody the celebrity core values and quality standards.


  • Ensure all travel, hotels, and/or cars are booked at our contracted rates or lowest fares to maximize cost savings to the department.


  • Responsible for maintaining travel budget for Enrichment Speakers


  • Recovers monies from penalty tickets that are not used or changed by traveler changing or canceling ticket due to their own error.


  • Input all important and personal information, as predicated in the hiring process.


  • Maintains projections in E1, for travel purposes and sign on and offs for all long-term enrichment speakers and naturalist, including Medical and compassionate leave, and updates any essential information as pertaining to personal information on all musicians for all CEL ships. Enter new-hire information into Entertainment Management System.


  • Maintains contract database.  Ensures that all contracts are sent, received, logged, fully executed, and forwarded to legal.


  • Works with the ECCR team to manifest Enrichment Speakers.  Responsible for securing necessary cabins through the ECCR request processes and maintaining the cabin allotment in the Entertainment Management System.


  • Runs weekly, payroll, process to ensure all Enrichment speakers are paid in a timely fashion


  • Responsible for any inquiries and/or issues related to Enrichment speakers payroll


  • Responsible for reviewing and approving travel related expense reimbursement requests for Enrichment speakers.


  • Work directly with agents to provide sales approval for Enrichment Speakers merchandise.


  • Manage talent database, upload photos, technical rider, and other details for all Enrichment Speakers


  • Maintain the EMS (Entertainment Management System) schedule for Enrichment Speakers.


  • Support the shipboard team on all items related to the Enrichment Program


  • Review, analyze and report on Guest Medallia Scores in support of achieving Celebrity Cruises KPIs.


Qualifications, Knowledge and Skills:


  • Bachelor’s Degree in Entertainment, Arts Administration, or a minimum of one to three (1-3) year’s comparable work experience in the entertainment or cruise industry with an emphasis on programming


  • Proactive mindset, forward-thinker who acts with a sense of urgency and is on the pulse of trends within entertainment experiences, youth programming and the cruise industry


  • Excellent business communication skills both verbally and in writing; ability to read, analyze and interpret general business periodicals, analytics reports and legal documents


  • Ability to effectively present information and respond to questions from executive management, groups of managers, employees, staff and customers


  • Proficiency in PowerPoint and Microsoft Office software


  • Ability to build and maintain successful business relationships throughout the department, the company as a whole and with external vendors


  • Ability to work in a fast-paced environment with multiple projects and priorities


  • Previous hotel, resort, casino, theme park experience, a plus


  • Previous onboard cruise ship experience, a plus


  • Excellent interpersonal skills


  • Ability to read and comprehend instructions, correspondence, and memos


  • Ability to communicate effectively with various departments within the organization, both shipboard and shore side


  • This position requires up to 25% International travel. When in office, 75% of time working at Port of Miami office and up to 25% of the time at Production Studios in North Miami


  • Ability to build, challenge and develop a high caliber team both shoreside and shipboard


We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.



Nearest Major Market: Miami

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