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Data Analyst, Port Services

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


NOTE: This is a full-time in-person role based in the company’s headquarters in Miami, FL. Applicants must be available to work in Miami– Thursday, with work from home on Friday.


Position Summary:


This position will support the Port Vetting and Data Analytics efforts within Port Services and will be responsible for the design, development, and implementation of database, workflow automation, and reporting tools. This person will work closely with internal organizations within RCG such as Deployment, Marine Operations, and Guest Port Services in order to maintain accurate and accountable databases, support our analytics initiatives, and develop and maintain holistic reports and correspondence.


Essential Duties and Responsibilities:


  • Support tracking and establishing standardized operational metrics and data driven performance monitoring by using predictive and descriptive analytics for port related operational performance trends, gaps, and potential opportunities. This includes looking at guest flows, guest ratings, ship maneuvers, terminal performance, operational costs, and efficiency as it relates to total cost of operations.
  • Participate in the design and maintenance of a port/berth information database to centralize and socialize with the larger corporation relevant port information including but not limited to: berth specifications and capacities, terminal specifications, services available, booking policies, and any other port intelligence for efficient decision making for the brand Deployment and Itinerary planning.
  • Support development and implementation of Port Services systems, reporting, and user tools. Drive efficiency improvements and technical improvements to our systems and data analytics program.
  • Lead initiatives, determining user requirements and business needs to develop new reporting, while incorporating understanding of the business and our current systems.
  • Responsible for working cross-functionally to identify opportunities to drive and improve processes, presenting findings to Management.
  • Perform industry and financial/ business research analysis as needed.
  • Be willing to actively participate in professional organizations and conferences related to port operations and development.
  • Remain current with industry trends, especially as related to ports and port services.
  • Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.


Qualifications, Knowledge & Skills:


  • Bachelor’s Degree in business, data management, or other related fields; 1 to 2 years of business analytics experience preferred
  • Demonstrated ability to develop and deliver high quality, clear and concise presentations
  • Pro-active and collaborative approach
  • Proficiency in Microsoft Office Suite
  • Proficiency in PowerBI
  • Familiarity with project management and systems management
  • Familiarity with database management, database tools and analytical tools and concepts
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Ability to learn new tools
  • Attention to detail required
  • Excellent interpersonal skills to interact with a diverse group of co-workers both virtually and in person
  • Excellent organizational and prioritization skills with ability to handle multiple projects


We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.







Nearest Major Market: Miami

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