Coordinator, Headliners & Enrichment

This position is on – site in our Royal Caribbean Headquarters 1050 Miami 

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

The Royal Caribbean Group, Celebrity Cruises Entertainment team has an exciting career opportunity for a full Coordinator, Headliners & Enrichment reporting to the Manager, Headliners & Enrichment.

Position Overview   

This position is responsible for the administrative and logistical coordination and support of air/travel arrangements, manifesting, cabin procurement, payroll and related tasks which support the Celebrity Cruises Entertainment Experience team for Headliners, Enrichment (Beyond the Podium) speakers and cultural performances.  This position also works closely with the HR team to ensure that shipboard employee processing, scheduling, and travel is updated accordingly. 

Essential Duties and Responsibilities 

• Coordinates travel for Headliner and Beyond the Podium (BTP) Enrichment Speakers.  
• Supports the Mgr, Headliners & Enrichment with casting and programming Headliners and BTP Enrichment speakers.     
• Monitors and evaluates acts to ensure they meet and exceed expectations, and embody the Celebrity Cruises core values and quality standards.  
• Ensure all travel, hotels, and/or ground transportation are booked at our contracted rates or lowest fares to maximize cost savings to the department.  
• Responsible for maintaining travel budget for Headliner and BTP Enrichment speakers.  
• Recovers monies from penalty tickets that are not used or changed by traveler changing or canceling ticket due to their own error.  
• Input all important and personal information, as predicated in the hiring and manifesting process.   
• Conducts projections in Enterprise 1, for travel purposes and sign on and offs for all long-term enrichment speakers and naturalists, including Medical and compassionate leave, and updates any essential information as pertaining to personal information on all musicians for all Celebrity Cruises ships.  
• Enters new-hire information into Entertainment Management System.   
• Maintains contract database.  Ensures that all contracts are sent, received, logged, fully executed, and forwarded to legal department.   
• Works with the ECCR team to manifest Headliners and BTP Enrichment speakers.  Responsible for securing necessary cabins through the ECCR request processes and maintaining the cabin allotment and assignment in Entertainment Management System (EMS).    
• Runs weekly payroll process to ensure all BTP Enrichment speakers are paid in a timely fashion.   
• Responsible for reviewing and approving travel-related expense reimbursement requests for Headliners and BTP Enrichment speakers.   
• Works directly with agents to provide sales approval for Headliner and BTP merchandise.   
• Manages talent database; upload photos, technical riders, and other details for all Headliners and BTP Enrichment speakers.  
• Maintain the EMS schedule for Headliners and BTP Enrichment speakers. 
• Supports the shipboard Activities teams on all things related to Headliners and BTP Enrichment speakers.  
• Review guest comment reports to ensure we meet guest satisfaction targets.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Knowledge and skills 

• One years’ experience in an administrative position within hospitality, travel, theatre, live-entertainment touring, or a related industry preferred  

• Excellent organization and time management skills   

• Strong work ethic 

• Excellent written and verbal communication, and interpersonal skills  

• Good problem-solving skills and ability to manage a fast-paced environment   

• Ability to work independently and as part of a team  

• Experience with budget management  

• Microsoft Word, Microsoft Excel, Cloud Based Systems, and ability to learn new software/programs.

Qualifications and Education 

• Associate degree and/or Undergrad degree from an accredited college is preferred or applicable (1) years of experience.  

Working Conditions 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if you visit shipboard or offsite locations. 

While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 20-50 pounds 

This is an on-site, office-based role located at 1050 Caribbean Way, with monthly meetings at our North Miami Production Studios. Core hours are 9am – 5pm M-T and remote Fridays. Dress Code – Smart/Casual  

Professional office setting with frequent computer use and collaboration with team.  

Other considerations: This role may include participation in team meetings, training sessions and company events as part of regular duties  

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

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