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Inventory Controller

Essential Duties and Responsibilities:

  • Review assigned sailings to determine any changes needed to passenger inventory.  Adjust space as necessary based on current sales requirements. Offer space to waitlisted passengers as required.
  • Review assigned sailings and evaluate space required to berth all passengers in a timely manner. Assign cabins for reservations booked as guarantees, process cabin upgrades, offer complimentary and paid upgrades as required.
  • Resolve over sold sailings before sail date.  Ensure all administrative details are handled correctly including new bookings, refund amounts, gift orders, and document processing.
  • Provide shipboard and internal referents with complete passenger information in a timely manner. Resolve any oversells of passenger Inventory.
  • Act as troubleshooter for assigned sailings. Solve problems as requested by other departments, travel agents, shore operations and shipboard personnel, including problems at embarkation and during the sailing.
  • Assist in the administration in the CTR tool
  • Assist in the administration and confirmation of all reduced rate bookings including Employee/Relative rates, Travel Agent rates, staff (vacation and business) and other free reservations. Ensure that payment is received as necessary.


Experience, Knowledge & Skills

•            Detail oriented with strong organizational skills

•            Ability to work independently, meet deadlines, and work efficiently under


•            Familiar with Microsoft products (outlook, excel, word)

•            Travel industry

Nearest Major Market: Miami

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