Business Development Specialist, Host Agency

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

This position will be working onsite from Miami.

Position Summary:

This position is responsible for working with the Director, Business Development Support, Trade & Host Travel Partner Relations and the Sr. Host Agency Account Executive, with a specific focus on the implementation and execution of the 2nd phone field program for identified Host Agency partners. This includes maintaining full knowledge of available 2nd phone field options and capabilities.

The position will provide support in various sales and partner support activities with the goal of ensuring satisfaction and operational excellence, which in turn leads to increased revenue performance for Host and 2nd phone field branches.

This role requires creative, outside-the-box thinking to meet the various needs of partners. The position will liaise with key personnel from IT, Automation Support, Sales Administration, and sister brands to help exceed growth goals for each Host Agency partner.

The role will also work with the Host Agency Team to establish a yearly training calendar geared toward Independent Contractors in key cities. This includes in-person, shipboard, and virtual events, as well as sales presentations and training seminars for small and large audiences to promote the brand, specific ships, programs, and destinations as needed. The position is also responsible for achieving sales targets for assigned accounts, including revenue growth, volume growth, and product-specific targets.

Essential Duties and Responsibilities:

• Build and maintain relationships with Host Agencies and their Independent Contractors.
• Conduct outbound sales calls to new and established 2nd phone field agencies to uncover sales opportunities.
• Maintain Host Agency contact lists in Salesforce and increase engagement with non-2nd phone field Independent Contractors.
• Identify strategic initiatives with the Director and Sr. Host Agency Account Executive based on Independent Contractor engagement priorities.
• Support social media engagement on Host closed group Facebook pages.
• Assist with the coordination and delivery of customized Independent Contractor trainings, including face-to-face sessions, ship tours, local events, and virtual trainings.
• Support standard operating procedures for the implementation of the 2nd phone field program.
• Maintain complete knowledge of all Royal Caribbean International products, services, and brand representation.
• Work with cross-functional departments to ensure execution of sales goals.
• Travel occasionally as required.
• Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge, and Skills:

• Bachelor’s degree from an accredited college or university, preferably in a related field, or equivalent combination of education and experience.
• One to two years of experience in Sales and/or Marketing, or a combination of education and relevant experience.
• Travel industry background preferred.
• Assertive, self-motivated, self-disciplined, and able to work as a self-starter.
• Excellent verbal and written communication skills.
• Strong organizational and presentation skills.
• Ability to travel occasionally.
• Position is based in the Miami headquarters office.
• Proficiency in communication and interpersonal skills.
• Ability to use advanced business and sales knowledge to make decisions, exercise sound judgment, negotiate effectively, and deliver results.
• Ability to use multiple communication and interaction methods to collaborate effectively, achieve results with others, and develop customer champions.
• Ability to display the highest level of personal integrity, take responsibility for personal and organizational results, and proactively develop greater capability.
• Proficiency with Microsoft Office 365, including Outlook, Excel, and PowerPoint.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

No immigration sponsorship offered.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.