Assoc. Principal, End User Experience

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Transformation Hub team has an exciting career opportunity for a full time Associate. Principal, End User Experience reporting to the Director Product Management. 

This role will work onsite in Miami, FL.

 Position Summary / Job Purpose:

The Source-to-Pay (S2P) Business Transformation Associate Principal is responsible for driving business adoption, process transformation, and continuous improvement across the S2P ecosystem. This role serves as a strategic partner to business stakeholders, product owners, and leadership teams, helping maximize the value of Oracle Fusion through governance, change management, training, communications, process optimization, automation, and AI enablement initiatives.

This role leads efforts to improve business processes, enhance user adoption, define future-state operating models, establish performance metrics, and support large-scale transformation programs. The role combines business relationship management, functional expertise, organizational change management, and strategic planning to ensure the organization continuously evolves and realizes value from its ERP investment.

Essential Duties and Responsibilities:

Business Relationship Management

• Serve as a trusted advisor to Supply Chain, Legal, Audit, Finance, Accounts Payable, and other business stakeholders.
• Build strong partnerships across functional areas to understand business priorities, challenges, and improvement opportunities.
• Facilitate alignment between business strategy, operational goals, and Oracle Fusion capabilities.
• Manage stakeholder expectations and ensure business value realization.
• Audit, Compliance, and Governance
• Support audit, compliance, and internal control initiatives across Source-to-Pay processes.
• Monitor adherence to governance standards, policies, and approved operating procedures.
• Assist with control documentation, audit evidence collection, and remediation activities.
• Promote best practices that strengthen compliance and operational discipline.

Change Management and Communications

• Develop and execute change management strategies supporting S2P enhancements and transformation initiatives.
• Create communication plans and stakeholder engagement programs.
• Coordinate organizational readiness activities for new processes, solutions, and releases.
• Drive awareness and adoption of new capabilities across the enterprise.
• Training and User Adoption
• Design and deliver functional training programs, workshops, job aids, and user guides.
• Develop role-based learning strategies that improve system proficiency.
• Measure adoption effectiveness and identify opportunities to increase utilization of Oracle Fusion capabilities.
• Partner with business leaders to improve change acceptance and end-user engagement.
• KPI Reporting and Benchmarking
• Define, monitor, and analyze key performance indicators associated with Source-to-Pay operations.
• Collaborate with BI Analysts/Developers to develop executive dashboards and reporting frameworks to measure adoption, efficiency, compliance, and business outcomes.
• Establish internal and external benchmarks to evaluate process performance and identify improvement opportunities.
• Present insights and recommendations to business and executive leadership.
• Oracle Quarterly Release Management
• Lead business engagement activities associated with Oracle quarterly releases.
• Assess business impacts, new functionality, and enhancement opportunities.
• Coordinate testing, communications, training, and deployment readiness activities.
• Support release governance and business adoption planning.
• Functional Transformation Roadmap
• Support the development and maintenance of the Source-to-Pay transformation roadmap.
• Identify opportunities to improve business capabilities, user experience, and operational effectiveness.
• Prioritize initiatives based on business value, risk reduction, and strategic importance.
• Monitor progress against roadmap objectives and expected benefits.
• Operating Model and Process Improvement
• Evaluate current operating models and recommend improvements that enhance efficiency, accountability, and scalability.
• Facilitate process redesign and business transformation workshops.
• Develop target operating model recommendations supporting future growth and maturity.
• Promote standardization, simplification, and process harmonization across business units.
• Automation and AI Enablement
• Identify automation opportunities that reduce manual effort, improve controls, and enhance user experience.
• Evaluate emerging technologies, AI capabilities, and digital solutions that support Source-to-Pay objectives.
• Partner with business and technology teams to prioritize and implement automation initiatives.
• Support development of AI adoption strategies and business value tracking.
• Business Case Development and Future-State Design
• Develop business cases supporting strategic investments, process improvements, and technology initiatives.
• Quantify benefits, costs, risks, and implementation considerations.
• Define future-state process designs, operating models, and capability roadmaps.
• Facilitate leadership discussions regarding strategic transformation opportunities.
• Strategic Program and Project Delivery
• Support large-scale transformation programs, ERP enhancements, and enterprise initiatives.
• Lead business workstreams involving requirements gathering, process design, stakeholder engagement, testing coordination, training, and adoption planning.
• Collaborate with product teams, IT organizations, vendors, and consulting partners to ensure successful delivery outcomes.
• Track project benefits realization and organizational readiness.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Education, Experience, Knowledge & Skills:

Required

· Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain Management, Information Systems, Finance, or related field.

· 5+ years of experience in business transformation, process improvement, ERP programs, business analysis, product management, or organizational change management.

· Experience supporting enterprise business applications and cross-functional process improvement initiatives.

· Strong facilitation, communication, presentation, and stakeholder management skills.

· Demonstrated ability to influence senior business stakeholders and drive change.

· Strong analytical and problem-solving skills.

· Flexible and adaptable in managing shifting priorities and supporting multiple internal customers.

· Strong interpersonal skills, with the ability to communicate effectively across all levels in a multicultural environment with internal and external customers.

· Strong sense of ownership and urgency.

· Ability to travel domestically and internationally up to 10% of the time.

Preferred

· Oracle Fusion Cloud experience, particularly Procurement, Supplier Management, Inventory, Sourcing, Contracts, or related.

· Experience with business process transformation and operating model design.

· Experience with change management methodologies and frameworks.

· Experience with data analytics, KPI reporting, Power BI, OTBI, or BI Publisher.

· Experience identifying and implementing automation, workflow, or AI solutions.

· Project Management Professional (PMP), Six Sigma (Black Belt/Green Belt), Certified Business Analysis Professional CBAP, Certified Supply Chain Professional (CSCP), or related certifications.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.