Analyst, Vendor Data Management Office Apex Support

This position is based in our 1050 Miami Office

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean team has an exciting career opportunity for a full-time Analyst, VDMO Apex Support reporting to the Director, Digital Shared Services.

Position Summary

The Vendor Data Management Office (VDMO) Analyst is responsible for providing comprehensive support to internal teams and external suppliers through the company’s Vendor Registration Portal. This role ensures smooth vendor onboarding experience and upholds data integrity within the system. The analyst ensures compliance with system procedures and approval workflows, while collaborating with departments such as Accounts Payable, Compliance & Ethics, and Risk Management to validate vendor records. This role requires a strong understanding of system operations, administrative support functions, and troubleshooting methodologies.

Essential Duties and Responsibilities

• Manage user access and onboarding support for Apex Analytics.
• Respond promptly to internal and external inquiries related to the vendor registration process.
• Review vendor control validations and initiate corrective actions for failed field checks.
• Provide support and guidance for Proxy (emergency) onboarding submissions.
• Collaborate with subject matter experts across RCG departments to coordinate registration training for new employees and update existing training materials.
• Develop and maintain monthly and quarterly reports, including vendor KPIs.
• Perform routine system maintenance and ensure ongoing system integrity.
• Generate ad hoc exception reports to enhance the efficiency of vendor onboarding processes.
• Perform other related duties as assigned. This job description does not encompass all responsibilities and may be updated or modified by management as needed.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge & Skills

• Bachelor’s degree in business management or a related field, or equivalent professional experience.
• Minimum of 2 years of experience in system support or a similar technical role.
• Proficient in Power BI report development and data visualization.
• Experience with Oracle Fusion Cloud is a Plus.
• Demonstrates strong expertise and practical knowledge within the designated area of responsibility.
• Ability to formulate, communicate, and implement effective solutions.
• Proven track record of successful collaboration with peers and cross-functional teams.
• Self-motivated and capable of working independently with minimal supervision.
• Demonstrates creativity along with strong analytical and problem-solving skills.
• Well-versed in methodologies, tools, best practices, and processes relevant to the area of responsibility.
• Effective in independent and team-oriented work environments.
• Excellent verbal and written communication skills.
• Able to perform well under pressure and manage multiple priorities. 
• Proficiency with Microsoft Office applications, internet browsers (Internet Explorer, Firefox and Chrome) and email applications, MS Outlook type programs).
• Ability to read, comprehend and analyze technical information.
• Ability to manage internal and external customer support and assist with technical concerns, troubleshoot problems and effectively communicate solutions.
• Ability to multitask. 

Physical Requirement

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

Working Conditions

Miami based position with some travel. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office locations, and/or moving inside/outside the office.

We know there's a lot to consider. 

As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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