Analyst, Situational Management

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position will work on-site in Miami, Florida. 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

Royal Caribbean Group’s Safety,Security & Environment Team has an exciting career opportunity for a full time Analyst, Situational Management reporting to Manager, Corporate Incident Management

Position Summary:

The Analyst, Situational Management plays a critical role in leading incident management escalation calls across various types of incidents and developing and enhancing crisis action planning to support emergency preparedness for shoreside and shipboard operations globally. This position plays a significant role in ensuring the Royal Caribbean Group is prepared for and can effectively respond to a variety of emergency situations.

Essential Duties and Responsibilities

• Crisis Management & Incident Response: Lead incident management escalation calls within the fleet for various types of incidents. Assess and assist in the creation and enhancement of plans and processes like Situation Reports (Sit Reps), Spot Reports, Incident Action Plans, and Senior Leadership Briefs.
• Situational Awareness: Establish organizational situational awareness related to emergency response and emerging risks, in collaboration with the Global Intelligence Team and the Manager of Situational Management.
• Weather Event Response: Monitor and respond to imminent weather events, liaising with the company's meteorologist.
• Post-Event Reporting: Consolidate and prepare After Action Reports post-event, and brief Company Executives and stakeholders as directed.
• Surge Capacity Review: Regularly review and update the company's surge capacity to respond to incidents, oversee the GO Team roster and campaigns, and train surge teams in conjunction with the Manager of Situational Management.
• Personnel Deployment: Assist the Manager when considering or deploying personnel to ensure the effectiveness and accountability of deployable assets.
• Training Coordination: Coordinate training exercises to implement IRC response protocols for shoreside and shipboard assets.
• This position plays a significant role in ensuring the Royal Caribbean Group is prepared for and can effectively respond to a variety of emergency situations.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Qualifications, Knowledge and Skills

• Bachelor's degree in a related discipline or directly related experience.
• Proven analytical, emergency management, and/or situational management experience.
• Well-versed in current technologies and open-source search methodologies.
• Preferred
• Experience in providing expert analysis to executive leaders in support of the organization's mission preferred.
• Overseas work experience, travel, and professional network development is preferred.
• Maritime experience preferred.
• Experience with Everbridge or other notification and event management Systems is preferred.
• Experience working within an Emergency Operations Center, as part of a crisis response group, or leading teams preferred.
• Experience in coordinating projects across multiple departments or in big teams is preferred.
• Experience with disaster and continuity planning.

Knowledge and Skills:

Required

• Excellent interpersonal skills to communicate with all levels of employees and management in a multi-cultural environment.
• Advanced proficiency in utilizing personal computers within a Windows environment, including email, Microsoft Word, Excel, and related printers and equipment
• Excellent writing and analytical skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, procedures manuals, and effectively present information.
• Ability to solve practical problems and deal with various variables in situations where only limited standardization exists.
• Ability to manage diverse projects concurrently within strict time constraints and work well independently.
• Highly organized in record keeping and maintaining internal and external communications.
• Solid ability to multitask, prioritize, and manage time effectively.

Preferred

• Knowledge and experience in incident/situation management and understanding of the FEMA ICS Process. ICS 100-700 Certification a plus.  
• Knowledge of Incident Management/Event Logging systems.

Technology and Professional Skills:

Required

• Ability to demonstrate consistent good judgment and maintain composure in dealing with authorities, executives, clients, staff, and external partners, occasionally under conditions of urgency and in pressure situations.
• Proficiency with all Microsoft Office products,
• Ability to create dashboards and increase automation through products such as Smartsheet’s.
• Ability to work effectively both independently and as part of a team.
• Strong written skills and proficient typing skills.
• Ability to work under tight deadlines.
• Ability to maintain a professional demeanor during stressful situations.
• Adaptability and ability to excel quickly in dynamic situations.
• Demonstrated organizational and time management skills.

Preferred

• Experience with Everbridge or other Event Tracking Systems is a plus.
• Experience with ArcGIS a plus.
• Proficiency with Visio and Power-BI preferred.

Physical Demands 

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.   

The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc.  

The employee communicates, listens, compares variables, and assesses information.  

The employee regularly moves about the office complex, and may climb, descend, lift, or move 10 pounds. 

Job Schedule - Required

The Analyst, Situational Management, will be part of a rotating on-call schedule, working alongside other team members to provide continuous coverage for the fleet. This on call schedule will include nights and weekends, ensuring the provision of 24/7 global coverage. This commitment to round-the-clock service is a critical aspect of the position. The position requires flexibility regarding the possibility for deployment in response to company emergencies globally.  

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms, and speak or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to twenty-five pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. 

We know there is a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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