Analyst, Revenue Systems & Program Management

This position is on – site in our Royal Caribbean Headquarters 1050 Miami

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Revenue Systems and Program Management team has an exciting career opportunity for a full-time Analyst, Revenue Systems and Program Management reporting to the Manager, Revenue BI & Analytics.

Position Overview 

The Analyst, Revenue Systems & Program Management will support the day-to-day operational requirements for the onboard Point-of-Sale (POS) system and Global Hospitality Systems (GHS), ensuring optimal functionality and support across all new and existing ships. This responsibility includes collaboration and communication with ship and shore stakeholders and working closely with the IT department.

The Analyst will be responsible for analysis, deep dives and assessment of Onboard Revenue streams and special projects to identify opportunities, root causes, pricing opportunities and adjustments.

This position works closely with Product Owners to review pricing and promotions to achieve targets. Additionally, will conduct benchmarking and competitive analyses.

This role involves financial management, including month-end accruals and budget analysis, as well as providing recommendations to enhance departmental processes and revenue streams.

Analyst will act as a key liaison between shipboard and shore-side teams, ensuring effective communication and problem-solving. Additionally, they will implement quality assurance measures, develop training programs, and manage various administrative duties to maintain operational excellence and compliance.

Essential Duties and Responsibilities

1. Point-of-Sale (POS) System Oversight
   • Oversee the management of the onboard point-of-sale (POS) system, including the creation, modification of POS screens, and testing of new products.
   • Ensure the overall maintenance and functionality of POS systems, acting as the subject matter expert (SME) and providing support to cross-functional teams.
   • Act as liaison with Newbuild IT to deploy all POS solutions for all new ships.

2. GHS (Global Hospitality Systems)
   • Act as lead Conduent with corporate shipboard systems product owners to maximize the efficient use of GHS.
   • Represent Onboard revenue for exploratory solution options for other offer management systems, as applicable.

3. Financial Management and Reporting
   • Take ownership of month-end financial accruals for revenue areas and cost areas, as well as other accruals, invoicing, and payments, ensuring accuracy and compliance with financial standards.
   • Analyze financial data to provide insights and recommendations for cost optimization and budget management.

4. Onboard Revenue Analytics
   • Conduct assessments and analytics of key revenue streams.
   • Make pricing and promotion recommendations based on trends.
   • Develop a summary of performance trends based on available data.

5. Process Improvement and Strategic Recommendations
   • Make informed recommendations to senior staff on process or system improvements, driving innovation and efficiency within the department.
   • Assist in the development and implementation of strategies and tactics to maximize revenue and reduce expenses.

6. Stakeholder and Team Communications
   • Participate in ship-to-shore communications, facilitating real-time problem-solving and ensuring effective information flow.
   • Act as the primary point of contact for key stakeholders, including vendors, partners, and internal departments, fostering strong relationships and collaboration.

7. Quality Assurance and Compliance
   • Ensure all onboard revenue product processes and POS system operations adhere to company policies and regulatory requirements.
   • Implement and monitor quality assurance measures to maintain high standards of service delivery and operational efficiency.
   • Develop standard operating procedures and maintain a library of where these are stored for easy access by all.

8. Training and Knowledge Transfer
   • Develop and deliver training programs for team members and other staff on shore excursion procedures and POS system functionalities.
   • Facilitate knowledge transfer to ensure continuity and consistency in operations.

9. Administrative Duties
   • Oversee and manage administrative duties, which include the use of multiple computer programs, ensuring efficiency and accuracy in all administrative tasks.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. 

Qualifications and Education

• Bachelor’s degree (BA) from four-year college or university recommended with focus in quantitative discipline preferred.
• Two+ years related experience with financial / business system including analysis or hands-on work experience.
• Demonstrated experience in project management.
• Ability to travel 15% of the time to visit shipboard stakeholders.

Financial Quantitative Responsibilities

• To perform this position successfully, the individual should be a self-starter and be able to complete a project with little direction. Furthermore, the candidate must be able to perform each essential duty in a timely and accurate manor. The requirements listed below are representative of the knowledge, skills, and or ability required to satisfy this position:
• Demonstrated aptitude for problem solving and problem identification.
• Ability to collect, analyze and interpret revenue and financial performance data.
• Ability to submit accurate month end financial documents.
• Ability to make strategic and tactical decisions with large financial impacts with minimal supervision.
• Ability to structure logically quantitative analyses of complex issues.
• Strong written and verbal communication skills and ability to work in global environment.
• Attention to detail required.
• Willingness to accept immediate product and project responsibility.
• Ability to operate in a team environment.
• Excellent interpersonal skills and demonstrated maturity.
• Ability to manage multiple projects and responsibilities at once.

Physical Requirements

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-25 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel.

Working Conditions

Working in a corporate office environment and sometimes onboard the ships for work, as required. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.