Operations Analyst

Journey with us! Great vacations begin with great employees! Combine your experience and sense of adventure by joining our exciting team of employees in Miami, FL. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This role will work onsite at our offices in Miami, FL


Position Summary:

Come join Royal Caribbean’s Legal Operations Group.  The Legal Operations Analyst will help facilitate business process improvement, analysis, review, and documentation of functional business specifications. This position manages communications of requirement development and processes. It also provides the end-user support, analysis, specification, and verification of multiple levels of requirements from an end-to-end perspective and supports the ongoing management of the requirements. The Analyst will also coordinate and manage the implementation support and/or support integration of products or new features for users including end-user training.  This position will join the team of legal operations analysts to provide support for all things legal operations related.


Essential Duties and Responsibilities:

  • Take charge of reporting and data management for the legal team.
  • Analyze existing departmental processes and work closely with legal team members to identify opportunities for improvement and help implement those changes.
  • Develop processes, generate reports, and implement data-driven strategies to control costs, forecast resources and budget needs, and monitor internal and external resource performance.
  • Project manage the selection and implementation of legal technology products. This involves gathering requirements, setting the scope, running the RFI process, vendor selection, implementation, and change management.
  • Develop legal team operations playbooks and document automation tools.
  • Work with data analytics to help the legal team report on activity and impact.
  • Carry out various legal operations tasks, including document processing, legal billing, metrics development, and others as needed.
  • Provide technical and training support for the current legal team members as well as new legal department hires.


Qualifications, Knowledge & Skills:

  • Bachelor’s degree (B.A.) in an analytical or business discipline from an accredited four year college or university and two to four years related experience and/or training required; or equivalent combination of education and experience.
  • Preferred Legal Operations or IT experience. This would include system support or administration ofLegal Systems such as Ebilling, matter management, JIRA, and contracts.
  • System implementation experience is preferred as the subject matter expert, project manager or IT.
  • Must be a self-starter and work in a team environment.
  • Excellent skills in the following areas: Follow-up, organization, analytical, flexibility, and internal processes.
  • Excellent communication skills (verbal, written, and interpersonal).
  • Team player with the desire and capability to step in as needed to ensure the achievement of the department goals.
  • Must be detail oriented.
  • Ability to work well under pressure.
  • Must possess the ability to navigate within a corporate environment and build successful business relationships in a team environment.
  • Ability to effectively present information and respond to questions from senior management.
  • Previous experience with Tableau and/or PowerBI a plus.



We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.



Nearest Major Market: Miami