Analyst, Guest Port Services

This position is on – site in our Royal Caribbean Headquarters Miami 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Port Operations Team has an exciting career opportunity for a full-time Analyst, Guest Port Services reporting to our Manager, Port Services Systems & PMO.

Position Overview 

This position is responsible for systems analysis and systems user support to the Guest Port Services Department, including the development of PC programs, data downloads and associated queries to assist processing and analysis.  There will be numerous special projects arising out of the day-to-day operations of the company for which there are no precedents as to approach, structure, or methodology.  Position is also responsible for opportunities to improve performance through operations process reviews and systems analysis as directed by Management.

Key Responsibilities

• Develop understanding of key data sources and systems for the company, with special emphasis on Guest Port Services systems. 
• Develop familiarity with various in-house databases and achieve competency in analyzing operating results contained within.
• Access, extract, download, manipulate, and assist in analyses of data contained with internal databases. 
• Analyze results of data extractions and summarize and present analytical findings and assist in the development of operational action plans.
• Maintain analytical and benchmarking tools in support of department projects.
• Support and assist Guest Port Services and other departments in ad-hoc analytics and data manipulation efforts required for their projects.
• Identify key opportunities for operating and systems performance improvements through information gathering and analysis creating analysis tools as needed.
• Interact with various departments on system issues.
• Maintain working knowledge of systems by attending seminars and other relevant training courses.
• Assist Management in areas of analysis projects, Committee involvement in specific projects and training and/or development of staff.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

• BS/BA Business, Finance, Accounting  or related field Graduate degree a plus.

• 2-4 years’ experience using financial applications.

Knowledge and skills

• Query experience and understanding of data structures and data files required.
• BI Reporting experience preferred.
• Excel, Access, Word, PowerPoint, Smartsheet, Oracle and MS Project strongly preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. 
• Ability to write reports, presentations, business correspondence, and procedures manuals. 
• Ability to interact effectively with others. 
• Ability to effectively present information to top management and public groups.
• Advanced analytical skills should include mathematical modeling; broad exposure to operations research and methodologies such as queuing theory, simulation and statistics. 
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis.
• Ability to define problems, collect data, establish facts and draw valid conclusions. 
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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