Analyst, Compliance

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Risk Management Team has an exciting career opportunity for a full time Compliance Analyst reporting to the Manager, Crewmember PEME REME.

The position is onsite and based in Miami, Florida.

The position is also not eligible for work authorization sponsorship.

Position Summary:

This position performs analytic and administrative activities focused on key Risk Management initiatives and participates in the development, assessment, and implementation of the Risk Management organization’s (Crew Medical, Crew and Guest Claims, Litigation, Injury Prevention, Insurance & Claims Finance) strategy.

Specifically, this position is responsible for the oversight of the Salesforce Platform, Riskonnect, and administration of the Riskonnect environment in conjunction with the needs of the Crew Wellness Program, Pre-Employment Medical Examination, and Shoreside Referral processes. This position will lead the efforts in overseeing these processes with program compliance, monitoring, and analysis, as well as serve as liaison with the ship medical teams and our global approved PEME/Crew Medical provider community with process and/or system enhancements, issues, and training. Furthermore, this position will be responsible for providing reporting to the Risk Management and Medical Operations departments on a weekly, monthly, and as needed basis and utilize complex business systems to retrieve this data (i.e. Power BI)

Essential Duties and Responsibilities:

• Conducts research and analytical studies, preparing reports that include program compliance, comparative data, and informational data to support findings.
• Trains operational groups within the department to ensure systems are used accurately and completely and provides tools to help them manage their business.
• Prepares continual analysis of the Crew Wellness, PEME, and Crew Medical Referral programs and follows up with the fleet, Medical Operations team, and/or our global provider community to remedy any identified issues.
• Understand and uses system solutions to drive department efficiencies and improve safety.
• Evaluate and manage various levels of compliance with program requirements, while working in conjunction with third party vendors as needed.  
• Documenting, evaluating, and auditing overall ship medical team and/or provider responsiveness and communicates to management. Provides analytics to management for distribution and follow up internally and externally. Escalates trends and anomalies.
• Prepares departmental presentations and other special projects as assigned.
• Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Education, Experience, Knowledge & Skills:

• Bachelors required.
• One to three years of related analysis or an appropriate combination of education and experience.
• Able to interact effectively with various levels of management and handle multiple priorities/tasks
• Able to recognize the existence of problems or potential problems and determine if further research is needed or if assistance is required
• Self-motivated, adaptive, proactive, quick learner, and works well with others with minimum supervision, in a fast paced dynamic environment
• Strong technical, analytic, problem solving and communication skills (both written and verbal)
• Strong attention to detail, yet maintain a big-picture point of view
• Excellent PC skills with proficiency in Word, Excel, PowerPoint, Visio, etc.
• A positive attitude and proactive engagement in enhancing the Salesforce user experience
• Self-starter with a “jump in mentality” to solve problems and provide essential 
• Proactively looks for process improvement opportunities within department.  Understands and uses system solutions to drive department efficiencies and improve safety. Develops and maintains analytical tools to find efficiencies and identify opportunities for process improvement.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.