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Account Executive, Onboard Branding and Communications

 

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

 

This position will be working onsite from Miami. 

 

Position Summary: 

The Account Executive of Onboard Communications is responsible for managing execution of guest facing onboard communications for select operational areas across the organization. This team member launches and manages communications, collaborates with departmental peers, and ensures all needs are successfully met. The Account Executive will support and sustain a partnership with segments of operations and will be responsible for strategic and tactical branding initiatives designed to achieve guest satisfaction targets. This position will also support internal partners in developing and executing best in class onboard communications and driving joint marketing activities. This position will support the global strategy for all onboard communication channels. 

 

Essential Duties and Responsibilities: 

  • Maintains a partnership with operations, shipboard and brand teams to ensure that all entities are informed and aligned with the branding and communications strategies. 

  • Implements initiatives and strategies through all integrated onboard communications channels to inform and engage guest awareness of need-to-know information, existing or new onboard offerings or experiences.  

  • Supports onboard communication channel strategies developed to execute operations and strategic partnership initiatives. Responsibilities include but are not limited to developing brand creative, consumer-facing communications: copy, POS signage, digital assets, talk tracks for shipboard teams, SOPs, etc. 

  • Day-to-day contact with internal operational partners. 

  • Monitors brand surveys, chat sites, blogs and trend research to recommend areas of improvement and suggest where Royal Caribbean can realize a competitive advantage in the vacation industry.  

  • Responsible for supervising creative development and production by Launch or any external vendors hired to develop content for areas of support.  

  •  Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management. 

 

Qualifications, Knowledge and Skills: 

  • Bachelor's Degree required from an accredited college or university.  

  • Experience in supporting business partnerships, vendors, marketing alliances, internal and/or cross functional teams.  

  • Ability to communicate clearly both verbally and in writing. 

  • Must be well-organized. 

  • Excellent people skills and the ability to work with a wide range of people. 

  • Working effectively and efficiently under tight deadlines. 

  • Must be able to manage pressure well. 

  • Deep understanding of brand strategy. 

  • Ability to provide solutions under time constraints. 

  • Ability to collaborate with operational partners and other channels to help them achieve their objectives. 

  • Occasional travel required.

 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! 

 

No immigration sponsorship is offered. 

 

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. 

 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 


Nearest Major Market: Miami

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