eCommerce - Product Analyst

POSITION SUMMARY:

The Product Analyst is responsible for assisting Product teams in overseeing a specific product that supports the Royal Caribbean and Celebrity Cruises consumer websites. The role is responsible for all analysis related to delivering and managing the lifecycle of consumer web features related to the role’s supported product(s). The role provides key inputs to product roadmap management to maximize the customer experience. The role collaborates with the Product Owner, User Experience, Engineering, Business Intelligence, QA, business stakeholders, and Support teams as well as the broader organization, to provide the best possible solutions and recommendations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Collaborates with Product Owner and stakeholders to define and document feature requirements.

2. Collaborates and provides business guidance to the software implementation team (programmers and testers) to ensure requirements are correctly understood and completed/validated.

3. Gathers, analyzes, and diagrams project requirements using different approaches based on the needs of the feature/request and the team.

4. Writes and manages implementation requests through research spikes, user stories, and/or bugs. Especially works on writing clear and accurate acceptance criteria for them.

5. Uncovers existing dependencies between requests (enhancements, changes, bugs) and/or existing legacy applications or business rules in order to determine their impact on the project.

6. Maintains updated documentation in before, during, and after the development process to ensure coherence between the original requests, all approved changes, and the final behavior of the application.

7. Triage issues/bugs during the development process to determine root causes, possible resolutions, and production issues to route them to the correct teams.

8. Assists with feature/story traceability from requirement inception to product delivery.

9. Understands the web system architecture and how it integrates with other applications, services layers, downstream systems, and third-party tools.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.

QUALIFICATIONS:

• Bachelor's degree in business or technology-related area of study preferred.
• 2+ years of experience with software and/or eCommerce products
• Experience with agile software development processes, requirements management, and project management
• Travel Industry e-commerce experience preferred.

KNOWLEDGE AND SKILLS:

• Strong understanding of multilayered, matrixed organization and establishing clear workflows
• Strong interpersonal and written/verbal communication skills, synthesizing multiple inputs/data points into clear conclusions and recommendations.
• Ability to flourish in an extremely fast-paced, high-growth entrepreneurial environment.
• A strategic thinker able to structure clear approaches for solving complex, often-times ambiguous problems.
• Highly analytical with demonstrated ability to directly drive required modeling, research, analysis, etc.
• Strong understanding of eCommerce systems and processes
• Superior organizational skills and ability to monitor, manage, and execute on a variety of tasks and efforts at differing stages of discovery and execution, handle a large request queue, and deliver in a fast-paced deadline-driven environment