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SAP SuccessFactors HRIS Support

Role: SAP SuccessFactors HRIS Support 


 Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


NOTE: This is a full-time in-person role based in the company’s headquarters in Mexico City. Applicants must be available to work in Mexico – Thursday, with work from home on Friday.


Position Summary:
Are you ready to make your mark in a fast-paced, high-energy environment? We're looking for top-tier talent to integrate into Royal Caribbean’s HR Transformation practice.

In this role, you will be primarily supporting our Human Resources business function and Centers of Excellence while working as part of a project delivery team
The role is a SuccessFactors Product Analyst primarily focused on at least one of the following functions:

  • Talent Management + Learning
  • Compensation + Benefits
  • Talent Acquisition + Onboarding
  • Core HR + Security

These functions are supported by SAP SuccessFactors HCM and a wide array of integrated vendor platforms.  

Essential Duties and Responsibilities:



  • Take an active role in SuccessFactors Release Management and the planning, communication and validation of new software upgrades and releases. 
  • SF troubleshooting skills, conversant with SAP Support model and process.
  • Get an in-depth understanding of problems to solve and issues that arise throughout the product development lifecycle, studying them from a variety of angles.
  • Partner across teams to define solutions to problems.
  • Define UAT test cases and execute testing.
  • Configure and customize SAP SuccessFactors modules
  • Assist in the exploration, evaluation, recommendation, design, and configuration of new features and functionalities within SAP SuccessFactors
  • Facilitate meetings with client representatives to identify & create functional requirements.
  • Provide the project team with detailed functional and technical design recommendations for configurations and customizations of the ERP or other business applications.
  • Perform sub-project management tasks on larger projects, and/or manage smaller projects and initiatives.



  • Partner with COE leads to understand and influence product strategy and roadmaps, aggregate and conceive ideas for enhancing product performance and achieving product success/KPIs.
  • Partner with the delivery team to build, enhance and manage one or more products, capabilities, or services.
  • Coordinate with other Product Managers to deliver on a vision that crosses multiple delivery streams or releases.
  • Consult with the development, testing, and training groups on application requirements, and ensure that each group has the business and technical information they need to produce deliverables. 
  • Interact with business clients, schedule, and facilitate meetings, document business needs and translate them into a system solution and/or process, both from a functional and technical standpoint.
  • Proactively influence design reviews by sharing technical subject matter expertise and highlighting risks.
  • Develop partnerships with our HRIT organization, business stakeholders, and provide guidance on how to best leverage and utilize SAP SuccessFactors for HCM and reporting.


Improve and Grow

  • Continuously gather feedback on our solutions and refine our approach to deliver robust quality solutions and delight our customers.
  • Stay updated with the latest technological advancements and changes in the world of SAP SuccessFactors development and other technologies. Adapt to these changes by self-training and research work.
  • Apply advanced knowledge of our solutions, methodologies, and techniques to design, configure and build quality integrations.
  • Research industry trends to support goals and objectives within enterprise-wide applications, as directed.
  • Exhibit a growth mindset while learning innovative technologies and techniques.
  • Create efficiencies with assigned tasks to minimize delivery time and standardize delivery.


Qualifications, Knowledge & Skills:

  • Preferably bachelor’s degree in IT, Business, or a related field.
  • Knowledge of HR objects and processes.
  • 1+ years of experience with HCM Applications.
  • History of a focus on improving the employee experience.
  • General understanding of UX and software design.
  • Solid group facilitation and communication skills across different levels of leadership.
  • Strong organizational and analytical skills.
  • Ability to quickly adapt to a changing environment.
  • Ability to adjust to rapid changes in deadlines and priorities.
  • Ability to manage multiple projects. 
  • Ability to comply with handling sensitive and confidential employee data.
  • Openness to receiving and applying feedback.
  • Possess a collaborative, get-it-done personality.
  • Works under general direction; must be able to work independently, sometimes with ambiguity.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.


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