Senior Site Reliability Engineer

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Global eCommerce has an exciting career opportunity for a full time Senior Site Reliability Engineer reporting to the Sr. Manager, Site Reliability Engineer
 

This position will work on-site in Mexico City . 
 

Position Summary:

Senior Site Reliability Engineer (Sr SRE) will assist the SRE team in support of the Royal Caribbean website ($183M gross revenue in 2021) using application and user performance data to guide informed decision making. The Sr SRE will use site performance metrics collected by various sources and tools to support the following tasks: the initial triage of critical production incidents, analysis of bugs, implementing best practices in site reliability engineering, optimizing infrastructure, ensuring seamless collaboration between internal teams and external service providers, among other operational initiatives.

Essential Duties and Responsibilities:

Critical Incident Support
 

• Review ticket analysis and approve closure of tickets/incidents
• Understand architecture of Royal website and escalate incidents as needed to the appropriate
• team for further triage.
• Synthesizes and communicates incident details to the production team, stakeholders, including
• executive level stakeholders.
• Document incident, perform postmortem and create next steps (as needed)
• Review postmortem / RCA document and follow up.
   

Monitor and Optimize Systems
 

• Provides insight into application performance metrics (errors, exceptions, baseline violations,
• etc.) to identify technical impacts of bugs and enhancements.
• Understands key performance metrics (traffic volumes, booking volumes, response times, etc.)
• to identify business value of bug fixes and enhancements.
• Builds case for prioritizing bug and enhancement tickets using the above.
• Create reports on new deployment build performance for product teams to ensure build
• quality.
   

Ensure System Reliability and Performance
 

• Adjust health thresholds and other monitoring settings based on historical performance.
• Creates and maintains performance dashboards used by support and product teams.
• Maintains alerting, communication, and documentation tool chain to ensure it is up to date and

• efficient.
  
  Collaboration with Cross-Functional Teams ·
  
   Establish and maintain clear communication channels (e.g., Slack, Teams) with the scrum and marketing teams.
   · Ensure all team members are informed about relevant updates and changes that may affect the website.

Qualifications, Knowledge and Skills:
 

Experience

• • Minimum Years of Experience: 6-10 years in Site Reliability Engineering (SRE), DevOps, QA, or a related IT operations role. Fresh graduates are welcome to apply.
    
    Skills and Abilities
     
  • Technical Expertise:
  •  Proficiency in cloud platforms such as AWS, AWS Elastic Beanstalk.
  • Understanding of API design principles: REST, SOAP, Graph
  •  Advanced knowledge of monitoring and logging tools (AppDynamics, DataDog, Splunk, New Relic, etc).

Problem-Solving Skills:

• • Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly.
  • Ability to develop and implement effective incident response plans.

Communication and Collaboration:

• Excellent written and verbal communication skills for effective interaction with cross- functional teams and documentation.
• Ability to collaborate with Development, QA, IT, and external managed service providers to ensure seamless operations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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