Manager, Site Reliability Engineer

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s E-commerce Team has an exciting career opportunity for a full-time Senior Site Reliability Engineer  reporting to the Senior Manager, Site Reliability Engineer.

Position Summary:

Manager, Site Reliability Engineer will lead the SRE team in support of the Royal Caribbean website ($183M gross revenue in 2021) using application and user performance data to guide informed decision making. The Lead SRE will use site performance metrics collected by various sources and tools to support the following tasks: the initial triage of critical production incidents, analysis of bugs, implementing best practices in site reliability engineering, optimizing infrastructure, ensuring seamless collaboration between internal teams and external service providers, among other operational initiatives.

EssentialDutiesandResponsibilities:  

Critical Incident Support

• Review ticket analysis and approve closure of tickets/incidents
• Understands architecture of Royal website and escalates incidents as needed to the appropriate
  team for further triage.
• Synthesizes and communicates incident details to the production team, stakeholders, including executive level stakeholders.
• Review postmortem / RCA document and follow up

Collaboration with Cross-Functional Teams

• Ensure all team members are informed about relevant updates and changes that may affect the website

Qualifications, Knowledge and Skills:

Experience

• Minimum Years of Experience: 10+ years in Site Reliability Engineering (SRE), DevOps, or a related IT operations role.

• Management Experience: At least 3 years of experience managing teams and collaborating with external service providers.

Skills and Abilities

• Technical Expertise:
  • Proficiency in cloud platforms such as AWS, AWS Elastic Beanstalk.
  • Understanding of API design principles: REST, SOAP, Graph
  • Advanced knowledge of monitoring and logging tools (AppDynamics, DataDog, Splunk, New Relic, etc).
    
    
• Problem-Solving Skills:
  • Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly.
  • Communication and Collaboration:
    •  

Excellent written and verbal communication skills for effective interaction with cross-functional teams and documentation.

• • • • Ability to collaborate with Development, QA, IT, and external managed service providers to ensure seamless operations.

Education

• • • Bachelor’s Degree: In Computer Science, Information Technology, Engineering, or a related field.

Certifications

• • • Preferred Certifications:
      • Any monitoring and alerting tools equivalent certification
      • Any certification or equivalent knowledge of IT service management.
      • AWS Certified Solutions Architect, Google Professional Cloud Architect, or Microsoft Certified: Azure Solutions Architect.
      • ITIL Foundation certification or equivalent knowledge of IT service management.

Power Skills:

• Action Oriented
• Collaborates Effectively
• Communicates Effectively
• Drives Results
• Situational Adaptability

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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