Head of Community Engagement Mexico

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Community Engagement team has an exciting career opportunity for a full time Head of Community Engagement Mexico reporting to the AVP Community engagement.

POSITION SUMMARY

The Head of Community Engagement Mexico is a senior leadership role responsible for the strategic, operational, and social impact management of community engagement across Quintana Roo and other Mexico priority locations. This role ensures the alignment of regional programs with Royal Caribbean Group’s values and SEA the Future strategy, fostering meaningful relationships with local communities and institutions. The Head of community Engagement Mexico leads the development and execution of a comprehensive engagement strategy, in partnership with the on-the-ground team, to promote sustainable tourism, education, cultural enrichment, and economic empowerment.

As the primary liaison between Royal Caribbean Group and local stakeholders, the Head of community engagement Mexico drives high-impact initiatives that enhance well-being and community resilience, delivering measurable impact and reinforcing the company’s commitment to the Mexican communities where we sail and call home.

Key Responsibilities

Strategic Leadership

• Design and lead a localized community engagement strategy across key Mexico destinations, aligned with RCG’s global SEA the Future pillars.
• Serve as the senior point of contact for all community-related initiatives in Mexico, providing on-the-ground insights and coordination across internal departments and external stakeholders.
• Collaborate with Miami-based leadership and cross-functional teams (e.g., Product Development, Private Destination Operations, Communications, Public Relations, etc.) to ensure strategic alignment and effective program execution.

Stakeholder Engagement

• Build and maintain strong relationships with local community leaders, NGOs, universities, and other key community partners.
• Represent the company in public forums, stakeholder meetings, and community events, coordinating joint actions and elevating critical issues to the appropriate internal channels.
• Identify strategic partnership opportunities and manage stakeholder engagement, providing feedback, corrective action plans, and supporting community investment initiatives.

Community Programming

• Oversee the implementation of community investment plans, including grantmaking, sponsorships, and volunteer activities.
• Lead the development, execution, and planning of local community giving, including budgeting, grant distribution, and impact tracking.
• Secure necessary government approvals and clearances for community engagement activations.

• Strategize shipboard volunteer efforts with shoreside team that support the local community, ensuring seamless integration and measurable impact.

• Lead strategic planning and collaborate with operational teams to promote educational programming/trainings at RCG University and University of Quintana Roo for local residents.

• Provide strategy and leadership for the Mahahual Community Center, in conjunction with the Community Center Director.

Measurement & Reporting

• Report on key performance indicators related to community impact, stakeholder satisfaction, and program reach.
• Contribute to the annual Community Impact Report and other internal/external communications.

Team Collaboration

• Supervise 2 Community Engagement staff based in Mahahual, Mexico.
• Strategize and align with the AVP of Community Engagement.
• Partner with the Director of Business Integration and Manager of Communications to ensure cohesive messaging and execution.
• Support the Talent Acquisition team by connecting community members with employment pathways.
• Work closely with port agents and Mahahual site teams to ensure smooth operations and compliance.

Qualifications

• Fluency in Spanish and English is required, both written and verbal.
• 8-10+ years of experience in community relations, stakeholder engagement, or regional leadership.
• Strong understanding of social dynamics in Quintana Roo, Mexico, particularly in Mahahual, Costa Maya.
• Proven ability to build trust with diverse stakeholders and lead cross-sector collaborations.
• Intermediate proficiency at minimum in Microsoft Office Suite, including Word, PowerPoint, Excel, and SharePoint.
• Experience in tourism, sustainability, or nonprofit sectors is a plus.
• Excellent communication and conflict resolution skills.
• Mandatory travel required between key regions.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.