Coord, Sales Support

At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees.

Combine your career goals and sense of adventure by joining our exciting team of employees as our new Sales Support Coordinator.  

This position will be working onsite from Mexico City.

Journey with us! Position Summary

The Sales Support Coordinator has the responsibility of analyzing databases to obtain information and take decisions, implementing Power BI Projects to automate the collection of sales information. Follow up of promotions and calculation of incentive payments. Documenting and updating SOPs about sales support tasks. 

What will you work on?

Essential Duties and Responsibilities

•             Develop, Implement and enhance high impact business reporting. 

•             Market price analysis and promotional strategies. 

•             Develop and communicate strategic plans, as well as tracking the results and adjusting to the market needs. 

•             Analyze and disseminate competitive data regarding products, services, and pricing to identify marketplace  

trends and innovations. 

•             Provide analytical support on tactical and strategic special projects. 

•             Prepare weekly sales reports for the leadership team as required. 

•             Monitor market strategies. 

•             Identify sales opportunities and potential market growth. 

•             Ensure the travel partners are on track to meet month-end goals and share innovative lead generating ideas. 

•             Handling administrative duties for the sales department. 

•             Responsible for the effective management of Co-op and Marketing funds for Travel Partners and  

Representatives ensuring maximum return on investment. 

•             Following up with travel partners and representatives for administrative purposes and providing  

troubleshooting assistance. 

•             Facility to extract information from databases and create reports. 

•             Organized and methodical in the execution of projects. 

•             Responsible for the effective management of Co-op and Marketing funds for Travel Partners and  

Representatives ensuring maximum return on investment. 

•             Aim to meet and exceed KPIs in all tasks assigned & handling administrative duties for the sales department. 

•             Manage Trade Partner Updates and Commission Plans renewals (amends to profiles via AS400). 

•             To carry out daily admin duties (Cruising Power, AS-400, bookings issues, special requests). 

•             Sox control at a booking level and agency maintenance at a monthly basis. 

What you bring to RCG?

Qualifications, Knowledge and Skill

•             Educated to a Degree Level with a professional qualification in Tourism / Business / Administration / Marketing. 

•             Fully bilingual: English/Spanish (Portuguese is a plus) 

•             Previous experience with Sales or Marketing preferred but not required 

•             Analytical skills to interpret data trends. 

•             Excellent knowledge of Microsoft Word, Excel, and PowerPoint required. 

•             Knowledge of Hyperion, Brio, Access, Microsoft Project, Visio, Lotus Notes, and the AS400 or equivalent  

mainframe reservations system strongly preferred. 

•             Ability to work, interact, and communicate with external / internal customers at all levels. 

•             Ability to define problems, collect data, establish facts, and draw valid conclusions. 

•             Work on projects independently and as part of a cross functional team. 

•             Project management and follow up skills 

•             Commercial mindset 

•             Sense of urgency and ownership 

•             Attention to details and accuracy 

•             Proactive and enthusiastic 

•             Flexible working hours and travel (when needed)